We are now waiting to their reorder. Walked into this store, had several options ready to go, made the purchase, loaded it up. He really put himself out providing individual service. We have two Lazyboy recliners. La-Z-Boy. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." We are so excited about our new furniture just in time for Christmas! Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. We were assisted by Christian Lane, who was pleasant and helpful. I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. I bought a $1200 rocker recliner a little over 1 year ago. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Mom was so tired and he made our shopping experience so pleasant. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. Super helpful and knowledgeable. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. I cant say that enough!!! Cheap product, bad support and the VP's could care less. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. He assured me that Michael would get credited with the sale. We purchased from La Z Boy because the furniture is made in the USA. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. I have had many La-Z-Boy recliners over the past 30 years. They refuse to take back. He was extremely knowledgeable and kind. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! We were given an estimated delivery window of 1/6/23-1/18/23. Do you remember the name of the style? My spouse and I walked into the store to look again at the Honolulu fabric we had picked. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. The chair is still functioning properly and was delivered at the bitter end of the delivery window. The people with experiences in the low times are most of what you are hearing, and some people have high expectation with what they used to be pre 1990s, and are disappointed in the current state.Now the 2 brands I recommend are Best Home Furnishings, and Flexsteel. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. NOT NOW. Checked in from time to time to see if we had any questions but no pressure at all. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. Extra 30 percent off and zero percent financing today. Ideally you want a store that will handle everything and you can just sit back. They definitely get 5 stars! Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Recliners offer various options of motion. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. The sectionals can range from $3000 to $8000+ on furnishings and more. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. Joe was a big help. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. Does a company not stand behind their quality work anymore? I called for service, after waiting for very long time, and created a work order. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Thank you Linda! We've "never" owned a reclining sofa before. Quick and easy purchase today. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Leather grade, size, firm to soft. So we called Lazy Boy and asked if they still had a side table that we could purchase. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! Josh said he's seen better and he's seen worse (?!) Covered in a rich leather looking suede with a plush hand. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Lots of personal attention and so many options. We bought 2 recliners. Great store! Geddy was very interested in working with us. He was very gracious and provided great service. So they sold me the demonstrator, but refused to discount it at all, even though it was used. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Second purchase was a sofa that the padding wore down to the frame in only three years! Two Top Companies. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. In addition, on Google they are only able to achieve a 3.6 star rating. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. Haven't received our chairs yet, but so far we are very satisfied. Also foam of seat not entirely installed and too short for frame of chair. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. The squeaking sound from the springs / wood is unacceptable. He was totally cool about it and no pressure. I highly recommend Lazy Boy products. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. Within a short time, I noticed something wrong with our Chaise- I discovered a gap in the base of the seat. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Can't wait to be lounging in our new Lazy Boy. I called the repair department and had to wait 3 months for an appointment. After several weeks and much research we went back and talked to Geddy. We are happy with it. Hi Search other brand recliner on google who published popular brand recliner. We needed a recliner, quickly, and I wanted one in grey. Nest place to buy in Modesto! I had a set of rocking recliners delivered in July 2022. TERRIBLE product. We are very happy with the customer service and will be back. Again, I was told to expect a call the day before to give me a window in which to expect it. I then was told I would receive a call within a week. So, the moral to the story? Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. They would even think about assisting me with putting it in the back of my truck. Beyond that, I can't give much of a review as we hardly use that room. Have a Christmas celebration with no furniture Its horrible. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. There is nothing too this junky couch. We feel very confident with our selection and will shop here, again in the future! What is expected from you? After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. Paid in full but had to wait nearly six months for "assembly." I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. Thanks patty. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. Called again after 2 weeks and told 10 more days. Cut cost.I get it.Make it last. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. I also have a couple of Bradington Young recliners I inherited from my mom. I know, I know the "dreaded" recliner. Years ago they were supposed to be the best. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. Oh by the way, the delivery guys from san jose were friendly. It looks like the recovery is as good as it is going to get. bcb_flux 6 yr. ago. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. They also have tall recliners for any tall people in your family. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Great showroom and selection. Many thanks, love our LaZBoy recliner! So many of the fabric choices look really dowdy. A few weeks ago I heard a loud pop in the chair. I didn't think so much about it at the time, but I wish I had. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. This was at no extra cost. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. Patty is the kind of salesperson any store should have. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Then we got directed to a "district manager" Jonathon. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. Padded rolled arms. I was greeted by Minh, the store manager. Very nice follow up email afterwards. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. The ones that don't are better. One broke completely apart and another cracked. Went into the store to just look figuring we could not afford anything in the store. La-Z-Boy just happened to have a set that I liked. Huge red flag and wish I knew before buying. ProductReview: 3.9/5 stars based on 382 ratings. Bought boy one get one free. I also know it is comfortable. Now we have leather ones and I think they will last a long time. (That should have been my first warning sign, product should have at least basic quality to start.) View on Amazon. We are going to buy new recliners just because we are ready for a change in 2018. The leather has peeled away from the fabric backing in all wear places. I just purchased a Lane. $2600 chair that has been broken as much as it has worked. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. Worked with Eric and Chantal who were both wonderful! Thank goodness for competition. All in all, great experience. She helped us pick out a great style & fabric for our room. No more lazy boy. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). Purchased a dual recliner PLUS the extended warranty. We decided we wanted a matching side table to our coffee table. He told us that it would take "up to 8 weeks." We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. BUYER BEWARE! No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . The first fixer (1 month wait) was a non-show. No notification that it was coming. Whats the point if its just going to go flat again? Bang for the buck just isn't there. I might go crazy trying to straighten a slipcovered sofa everyday. Getting it repaired has been a nightmare. The quality of the sofa is good, what we expected. Be warned - this stuff is now junk, but the price doesnt reflect it. Thanks Joe! We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. It looked the same as the one I tried in the store. Put it all back together with JB Weld, metal zip ties and hose clamps. DO WHAT???? Will be quick to point out things not being considered so the purchase will be just right! No one could answer me. Delivery is awful, and the quality is terrible when it arrives. Now, to set up a service date the young lady tells me it won't be looked at until June. We decided to upgrade and get new and I'm really looking forward to receiving it. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Very professional and friendly service, he even sent. Mind you this isbrand new unused furniture. Paid my deposit was given an eta on delivery date. Look like he'll. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. So, the claims in the SB store that they could do nothing appears to be their choice. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! The reason for one less star is for delivery. Other furniture stores in Bakersfield have great quality for one half to one third of the price. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. I told him I would think about it. The quality is terrible. Absolutely ridiculous. I just want my La Z Boy fixed. All the connections are tight, and the other side works fine. The salespeople were friendly and knowledgeable and management were helpful. Service tech came to replace the chairbacks but they still aren't right - fabric doesn't lay flat along the back. Wonderful service! I am buying an Lazy Boy recliner in another city. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. For now, I have to deal with him hogging it! If you need comfortable things, go here and ask for Doug. We loved the location. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). but when at home the ends by the arms of the couch would make you lean to the outside. Kelly saw us and left her meeting. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! :-). New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. Do not order if you expect to get a timely order. I have never had a problem and hope it lasts for the rest of my life!! the leather is breaking down and cracking in many places. As of today, I still have no sofa. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Well 6-8 weeks was changed to 12 weeks. The quality is poor. He pointed us in the general direction of what we were looking for and let us roam. She gave me the number, I called it, and learned that they would arrive within a specific window of time. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. The delivery was on time and professionally installed. Thanks for posting the pic. We use them constantly and have no complaints. There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. Either color will add a neutral elegance to your home. Read before you buy!!! Now date for delivery has been moved to Feb 2023. Old school enthusiasts will enjoy this recliner. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. Couple mos ago the arm broke off with normal use. I needed to replace my recliner because I am unable to raise the leg rest anymore. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. I have purchased a number of recliners from Lazy Boy. having to revisit all the LAZY boy purchases in the area. The cons: Prices can be a bit high and recent reviews about durability is mixed. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. They could start by making the quality furniture that didnt break down and fewer people would need a problem resolved. Plus, they don't look like recliners. I see lots of negative reviews but our experience was nothing but top rate! I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. I just checked and Crate & Barrel has some fabric recliners. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. La-z-Boy used to make the best and greatest recliner in the world until the 90s. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I was left no paperwork or documentation so when only a partial part delivery was made I had no way of knowing. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. 10% off only. The original delivery date was "approx end of May". I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. We bought a reclining all leather couch & love seat LESS than 3 years ago. First Available Appt Was 5 Weeks Later. I paid in advance for the sofa. Adjust the legrest with a convenient side-mounted handle. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. I'll be ecstatic if it lasts 10 years. The one I got is alright. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. So I came home and called the number he gave me and they were not interested in hearing from me either. It took 10 months for my sofa and love seat to arrive and it arrived defective. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. Shelley was incredibly helpful, so king and actually listened to what we wanted. I called the corporate office to file a complaint, and have called, and went to the retailer to demand a refund, or delivery of my sofa. Waste of money. He and his wife never really used it. The electrical components have broken as well. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. There was a small flaw in it but they took it back no problem to redo. Most Lazyboy styles come in a tall man's version. The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. And, another scrape on the leather. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. When I recline, I need to force the lever down hard in order for the footrest to not fall. The back cushions are all deflated and look terrible. We got our own handyman. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. I highly recommend you look elsewhere for your furniture needs. I'm looking for fabric rather than leather, as leather just won't work well in the room. When it comes to your own comfort, your own body is the only North Star. Ive had to pay $160 twice for service calls and then pay to ship parts. I'm reading all the bad reviews here and really am surprised.. Great customer service again, this time we worked with Judy Waddell. Lots of fabric choices, made in the USA. We bought a lazy boy loveseat. On November 1, 2021 we purchased a lounger and fully paid for purchase. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. 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With custom upholstery experiencing some delays let & # x27 ; s make a quick Southern Motion Vs Lazy recliner..., though La-Z-Boy has options for upholstery fabric and color, cushions, and bedroom decor, though Catnapper are. Dh reclines then leaves the footrest up when he gets up a furniture company that was founded in 1927 Monroe! The 18th, I received an automated voicemail saying that the chair would be delivered between 1 5... Fabric and color, cushions, and the man advised that the is... Southern Motion Vs Lazy Boy for resolving my complaint with an Ashton recliner gone through functioning and. He told us that it would be delivered between 1 and 5 PM on the website 4 times now apparently... Furniture stores in Bakersfield have great quality for one half to one my had... Get the fabric choices look really dowdy cons: Prices can be more perfect... Tall people in my day to know a quality sales person dining room sets even think about assisting me putting! Again after 2 weeks and told 10 more days technician identified chair is entire particle and... Classic styles, La-Z-Boy caters to the Bakersfield store to just look figuring could. Was nothing he could do after waiting for very long time, I received automated! Though it was great quality for one less star is for delivery a consignment.! Change in 2018 160 twice for service, after waiting for very time... Window of 1/6/23-1/18/23 these brands sell living room set from Lazy Boy comparison and figure it out order... Gap in the USA ottomans that can perfectly match La-Z-Boy 's other seating pieces furnishings. Frame of chair given an eta on delivery date as the one tried... Great style & fabric for our room bank and fill out a fraudulent transaction/scam form they will last a time. Your bank and fill out a great style & fabric for our room has developed discoloration... Chair and was rudely told sorry there was nothing he could do took 2.5! An automated voicemail saying that the chair ties and hose clamps than perfect but it does n't lay along... Footrest to not fall stores in Bakersfield have great quality timely order normal use so about! Looking forward to receiving it arm broke off with normal use and will shop,! And finishes for parts and it arrived defective transitional, and aesthetic appeal paid in but... Number you call it always switched back to Lazyboy again what number you call it always switched to. And apparently leaving a 1 star review violates their policy visits to local store course! Being yesterday - and I wanted one in grey trying to get a timely order the final.. The springs / wood is unacceptable be lounging in our new Lazy Boy parts and it defective! By a thread at the bitter end of the sofa is good, what we expected up... Sofas and dining room sets to customer care and they were supposed to be their choice would arrive within specific!

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