Proven ability to lead, mentor and motivate employees to provide Superior Customer Service while promoting the company culture and values. Accomplished in leveraging performance metrics to improve customer interactions and outcomes. Customer Service Supervisor, Nashville International Airport, Nashville, TN As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. Understands and uses KPIs from the Performance & Metrics group to drive rep and team performance. Employers spend very little time reviewing resumes. With an understanding of Customer Service Supervisor resume writing best practices tucked away, get acquainted with writing an accompanying cover letter using our our Customer Service Supervisor cover letter sample. Facilitated client conference calls to discuss strategic initiatives and action plans. Some of the assets typically described in the most successful resume samples are leadership, communication . Ensured the highest levels of quality and the customer service through coaching and mentoring. Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles, Influencing: Ability to convince others to own expressed point of view, gain agreement and acceptance of plans, activities or products, Leadership: Acts as a role model. i.e. To help you keep your content fresh and engaging for the reader, weve compiled a list of standard action verbs you can use to convey your customer service supervisor achievements. Critical Thinking Skills. Stick to a 1-page resume length unless you've got 7+ years of experience. Baggage service office, ticket counter, and gates. Make sure to call and ask your references ahead of time if it's OK to include their information. Ensure orders are entered correctly and manage credits issued. Professional Summary. ), Proficiency with Black Knight Mortgage System preferred, Proficiency with Avaya or Call Center Management System preferred, 3+ years of Customer Service experience analyzing and solving customer problems, 1+ years of experience with Windows PC applications (this includes the ability to learn new and complex computer system application), Ability to send emails and use calendar within Microsoft Outlook, Ability to manipulate and track data within Microsoft Excel, Hours of operation 6:00 am to 8:00 pm M-F, with weekends, overtime and holidays as needed, 1+ years of Management experience managing a team of 20+ individuals, Extensive experience working on E-Commerce platforms, Excellent PC software and systems experience - SAP preferred, Strong Microsoft Office skills (Excel, Powerpoint, Word), Must be able to manage multiple tasks and priorities simultaneously, Excellent communication, interpersonal and organizational skills, Previous experience in the outdoor industry and knowledge of Ecommerce distribution channel is preferred, Self-directed - must have initiative and be resourceful, Be a leader for a team with a minimum of 23 employees, Use Excellent Communication and Analytical skills to drive performance, Provide regular feedback, identify coach opportunities and manage the teams progress meeting all metrics, Random / Quality Sweeps: Daily random calls into the office to get the overall pulse of the service the team is providing. Conducts performance reviews and provide ongoing performance feedback. A successful manager needs to build strong work cultures that will empower and engage the team members they supervise. Demonstrate high ethical standards, maintain optimism and promote team spirit, Build and maintain working relationships with our internal customers, Canon associates, our Dealers and our Customers, Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers, Education Required: Bachelors Degree in Business Administration or equivalent demonstrated experience, Experience Required: 5 plus years of Customer Service/Collections center experience. Aligning your resume with the job description is essential for generating interviews during your job search. 4. Consistently established customer satisfaction ratings that were well above the normal company averages. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Apply sound Human Resources Management practices, tools, systems, and guidelines. It's actually very simple. This way, you can position yourself in the best way to get hired. This will include simple problem resolution to complex service interruptions. Act as primary investigator for CSI related to customer service. Possesses a reputation for building productive and positive relationships, with diverse customers, resulting in improved customer retention and loyalty. Everything you need to build your Customer Service Manager resume, in one place. Competitive salary. Work hard and pursue our goals together relentlessly, Provides feedback and follow up on the performance of tasks to customer service support associates, Educates team on appropriate customer service skills and responses by specific topics, Responds and takes actions to escalated customer concerns and complaints, Executes all down time and emergency operating procedures and processes as appropriate, Supervises and trains associates customer service as well as loss prevention policies, Provides input on the development and implementation of policies, practices, procedures, and attainment of operating goals, Supervises and coordinates activities of departmental activities and subordinate staff, Interprets policies and procedures and enforces company policy and practices, Establishes or adjusts guidelines / policies / procedures to meet goals, regulations and schedules, Recommends measures to improve methods, performance, and quality of product or services, and suggests changes to increase efficiency, Analyzes and resolves work problems, or assists associates in solving work problems, Initiates or suggests plans to motivate staff to achieve work goals, Prepares reports and records on department activities for management, Performs other duties as assigned by manager, Thorough knowledge of transactional, departmental and industry related procedures, Ability to lead people and achieve results through others, Excellent customer service and issue resolution skills, Able to make decisions quickly and independently, Computer skills including working knowledge of spreadsheet, word processing and database software packages, internet applications and/or company specific computer applications, Completion of a High School diploma or GED required, Completion of an undergraduate degree in any equivalent field is preferred, Minimum of 5 years of experience in a customer service role which includes experience in leading teams for 3 years or more, Work closely with Pricing Manager as needed, Train, support, and develop Customer Service Coordinators, Develop processes and communication to ensure day to day deadline requirements are met, Responsible for knowledge of, application of, and calculation of accruals for the Production Animal Sales and RM purchase incentives, Review and process credit and rebill adjustments relating to contract pricing, promotional corrections, miscellaneous product adjustments as requested by managers in the sales, operations, pricing, accounting, purchasing, shared services and finance departments, Responsible for manufacture delayed billing programs to monitor and process as applicable, Responsible to process the VetOne brand bi-monthly billing for Radiation Detection Badges, Responsible to process the Animal RX credit/bill adjustments as needed, Support Online Store Support in the phase out process, Lead team in developing process improvement applications, Meet/exceed metrics and deadlines established for department such as handle time, abandonment rate, average speed to answer, and quality scores, Propose and implement creative solutions to daily workflow problems and temporary labor shortages; serve as initial response for problem or process review, Assist in the development and implementation of Standard Operating Procedures (SOPs) for all customer service functions, Serve as an escalation point for investigation and resolution of non-routine concerns or complaints that go beyond front line teammate capabilities, Coordinate with the management team to plan production staffing requirements on a daily, weekly, and quarterly basis, Maintain absolute compliance to all applicable regulations; document appropriately, Create and maintain positive relationships with the DaVita Rx Pharmacy Operational Directors, Managers and Chief Pharmacists, Attend staff meetings, teleconferences, and patient care conferences as needed, Perform other duties as deemed necessary by Pharmacy and Operational Management, Demonstrated ability to prioritize work, handle multiple and possibly conflicting priorities, and meet daily deadlines, Demonstrated ability to provide a balance to department efficiency and field service excellence, Willingness to assist teammates in order to achieve departmental goals, Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive, fulfilling work environment required, Ability to maintain open and clear communication with teammates, Demonstrated desire and willingness to train new teammates and provide ongoing mentoring and coaching for all teammates; able to coach teammates to achieve continuous improvement, Demonstrated ability to work well with cross-functional groups, Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company, Demonstrated ability to communicate difficult or sensitive information tactfully, Proven leadership skills and demonstrated "leadership by example" by projecting a positive attitude and involvement in DaVita Rx teammate activities, Innovative, analytical thinker with demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives, Demonstrated expertise in business and analytical skills, Demonstrated ability to create, refine and manage new business processes, Demonstrated ability to work in a high production environment, meet set deadlines and production metrics consistently, Demonstrated strong personal desire for continuous learning and growth, Ability to manage a team of 12-15 employees including quality control, performance review and metrics, Bilingual (English & Spanish) or have managed Bilingual employees, Work is generally limited to own function, Coordinates work activities with other supervisors, Develops plans to meet short-term objectives, Identifies and resolves operational problems using defined processes, expertise and judgment, Decisions are guided by policies, procedures and business plan, Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external), Acts as a facilitator to resolve conflicts on team, Works closely with Senior Leaders to develop plans that define the direction of the team, Manages the daily operations and departmental functions including the implementation of training programs to ensure world-class customer support and order management, Evaluates and measures customer satisfaction to develop and implement plans for continuous improvement, Resolves unusual or non-routine inquiries to ensure customer satisfaction, Resolves customer requests for adjustments in orders or billing, Responsible for all staffing, performance management, training, and development of associates, Tracks and reports department and sales goals, order management operations, and/or training activities, Assist in developing and maintaining department budget and works to achieve financial objectives set by senior management, Participates in the planning and implementing of sales strategies and goals, Provides associates with proper and effective training in areas of sales, products, applications, phone etiquette, professionalism, and listening skills, Acts as liaison between the customer and other McCrometer departments, Actively participate in Policy Deployment (PD) initiatives and meetings, Coordinates support with other functional teams and operating companies, Ensures processes and systems are analyzed for continuous improvement, Work with Information Technology and Senior Management to evaluate new technologies and ensure implementation of those that will benefit the customer, May lead or support development and delivery of on and off site training programs and customized technical support activities including all pre and post training preparation, Analyze/Manage Quality information to ensure accuracy and completeness of information and develop effective reporting to assist management in continuous quality improvement, Participates in occasional overnight travel domestically, Associates degree with technical experience preferred, A minimum of 5 years of professional experience in a service management/leadership role in phone sales, technical support and/or training environment, Previous supervisory experience is strongly preferred, Strong track record of managing a telephone based sales and/or support team, Previous experience in expressing customer empathy and in meeting customer needs, Experience in the recruitment, development, and discipline of a highly engaged team, Demonstrated aptitude for change and a drive for continuous improvement, Strong interpersonal and intercultural skills with the ability to work positively with diverse users, Demonstrated problem solving and organizational skills, Ability to accurately assess key business metrics and situations, Ability to work in a complex environment where multi-tasking is required, priorities frequently change, and deadlines must be met, Proficient Computer skills (Windows, Microsoft Office, etc.
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customer service supervisor resume