Keep in mind to include only what is necessary. Responsible for maintaining and creating custom fields, validation rules, page layouts, work flow rules, custom objects, custom reporting and dashboards. budget and process blueprint), Drive and/or support the development and continuous improvement of the CRM solution (e.g. Try to analyse it and see what skills and experience they are asking. These include relations with ESPs, loyalty vendor and CRM tools, Support Retail group with dedicated event and store promotions as applicable to the retention or email programs, Position supervises a team of digital marketing retention and CRM professionals, Ability to think strategically and creatively, while at the same time developing practical and specific tactics that produces results, Strong background in agency or vendor management, Current knowledge of loyalty marketing best practices and industry best practices, Exceptional attention to detail and ability to effectively multi-task in a fast-paced environment, Experience with email programs, ESPs and tools as they are applied to an Omni-channel company, Able to effectively interact with cross functional teams, A knowledge & passion for commerce/shopping trends and delivering a best-in-class user experience to our consumers. Responsible for implementing the complete life cycle of the companys CRM solutions. Defines and communicates best practices for reports, views, dashboards and business analytics, Creates SOPs for sales and sales support functions and utilizes technology and automations to minimize non-sales activity in the field, Provides support gathering system requirements, defining enhancements, testing and training, Supports users on systems and processes on a daily basis, 3-5 years related experience preferably in Media sales or CRM, Demonstrated expertise with Salesforce.com; implementing and integrating SalesForce.com applications, Experience working with cross-functional teams including sales, marketing, and product management, Experience in Media sales or B2B sales process, Salesforce.com Certified Administrator license, Focusing on the Bottom Line - Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts, Getting Work Done Through Others - Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback, Making Tough People Calls - Reads people accurately; can diagnose strengths, weaknesses, and potential; knows what skills are required to fill a job or role; hires the best, Understanding Business - Knows the business and the mission-critical technical and functional skills needed to do the job; understands various types of business propositions and understands how businesses operate in general, Sales Management, Communicating Effectively - Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across, Negotiation - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, Microsoft Aptitude - Proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint. Worked with the sales team to present this product. Handled customer relationship management and providing support for clients. Responsible for developing new product offerings for CRM, including the methodology for Fortune 1000 companies. Ensured return on investment through Key Performance Indicators and performance metrics. Assignment involved working with various companies to implement a CRM platform (salesforce.com) to meet the needs of the organization. Participated as a key contributor in the development of a candidate tracking program for the Human Relations department. A problem solver who practices and believes in a flexible and goal driven philosophy. Collaborated wif internal stakeholders to create usage, compliance and ROI reporting. Understood business needs and requirements and halp turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans. Approve standards and continual improvement priorities, Across IT technologies, guide and develop others, drive strategy, ensure efficient installation and refresh of technology base, Define best practice technology and solution delivery methods, Lead approved enhancement programs as assigned. This includes sales compensation administration and tracking, annual and monthly revenue tracking and reporting, ad hoc reporting, and contract processing, Partner with sales leaders to define growth needs and design profitable territories that align with corporate sales strategy and guidelines, Analyze internal/external data to identify trends/characterize market opportunity at various levels (e.g., region, industry, local area, company) to inform the corporate sales strategy, identify opportunities for new sales channels, and help achieve growth targets, Facilitate decision-making by modeling potential scenarios re: allocation of sales professionals, clients and prospects, Provide sales managers with detailed description of respective territories to enable effective communication and planning with the sales professionals on their team, Establish and share best practices related to creating and optimizing sales territories, Drive ad hoc analyses to inform decision-making of Gartners C-level executives, Provide day-to-day oversight of Territory Planning analysts in Mumbai, 5+ years of experience, ideally with focus on Sales Operations or Business Analytics, MBA and management consulting experience preferred, Exceptional analytical skills, including proficiency with Microsoft Excel, databases, etc, Demonstrated ability to form relationships with and influence senior leaders, Ability to multi-task and prioritize work load in fast-paced environment, Assist in the investment process from screening to due diligence, Actively monitor the investment portfolio, including analysis of key metrics, Monitor, research, and develop intelligence on emerging trends and disruptive companies in the enterprise SaaS space and related segments, Develop relationships with relevant internal parties and external parties including salesforce.com ISVs, venture capitalists, investment bankers, and potential investment targets, Build presentations for senior management and the Board of Directors, Create detailed financial models for business case presentations to support investment decisions, Conduct qualitative and quantitative analyses for strategic planning and deal evaluation efforts for investments, Help identify areas of interest from an investment perspective through research and by working closely with cross-functional groups within the company. Create a key skills and technical skills section in your Salesforce admin resume. The first thing you need to do when writing your Salesforce developer resume is to create an ATS-friendly title. Coded and tested COBOL programs to create test data. Provided one-on-one training for end users. Strong noledge of customer acquisition, re-engagement and retention strategies. Managed day-to-day operational aspects of the project, including scope and cost. Developed ad created for marketing campaigns. Participated in business development wif prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Zendesk Administrator Crm Manager Resume Example Love this resume? Experience as a senior digital manager in a Publisher or Media company would be an advantage, Comfortable in a cross functional, matrix environment, that includes external partners and agencies, Highly competent in the tagging platform of Google Analytics and Omniture, Experience in using multivariate tools Adobe Target, Optimizely and Maxymiser, Experience using an ESP tool including Adobe Campaign or Exact Target, Experience using a DMP including Adobe Audience Manager, 9) Keep watch on competitors CRM program and online/offline interactive activities to make recommendations to management, 3) Ensure an outlook among competition & other industries: trends, intelligence, experimentation, 6) Create, develop, manage social communities (consumers, bloggers, journalists) and implement the social media strategy to support the brands / projects ambition, 2) Implement the proper KPIs, coordinate the appropriate deployment: educate, pilot, measure, share best practices, etc, 4) Develop creative, qualitative and appropriate content & features/ functionalities to support the brands or projects ambition, 5) Plan & optimize digital media & social strategy & investments, ensuring cross-media efficiency, close tracking of results, actionable recommendations, 7) Co-work with E-commerce team, guide monthly EC plan & strategic focus, support relevant content materials, ensuring the global consumer experience & cross canal consistency, 8) Deploy a strong customer knowledge and data management, and deploy a targeted contact & service strategy, appropriate relationship campaigns and tracking, 9) Help the Information systems and technology enablement processes : Appropriate technologies, platforms, 10) Ensure respect of legislation regarding Internet user's privacy, To work alongside the Head of CRM to ensure all CRM communications for the Sun, Sun Bets, Dream Team and Sun Bingo, from conception to execution across both print and digital platforms are outputted smoothly, To deliver a marketing mix through CRM, including direct mail, email, digital and video support and other direct customer in life comms, To review customer journeys and contact strategies across all promotions, working with the sales, promotions and online teams, To work alongside the creative teams to brief and deliver all direct comms, To manage the relationship with the Insight team, ensuring effective targeting for on-going campaigns, reviewing data and performance of data, To work with data agencies and other data sources, briefing all campaigns and ensuring contact strategy for all promotional activity is delivered, To monitor the effectiveness of all promotional investments, responsible for all campaign wash ups, analytical briefs, and sharing the results with wider teams, To use results and data to drive and inform all promotions, Understanding The Sun products marketing values, positioning and key competitive advantages and translate this into meaningful and effective marketing solutions. Seeking a position where I can effectively utilize my expertise in Database Administration, Sales & Marketing Operations, Human Relations, Project Management, and Customer Retention. Project management: Vendor selections/negotiations, resource staffing, team building, project scope design, customer relationships, technical support. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports, Translate business needs into functional requirements through user feedback and personally identified areas for enhancement, Maintain multiple user roles, security, profiles, and workflow rules, Support and train new and existing users on the salesforce.com application, Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns, Assist with customization of Salesforce to fit the company's changing business needs, Develop and maintain visualforce, AppExchanges, Force.com pages and integration to other third party solutions, Move code from lower sandboxes to production environment and address issues related to functionality, and integration, Identify SFDC usage problems and craft technical / communication plans to IT/business teams, Assist in managing offshore programming team, Develop and implement test cases for new code to be deployed, Data.com Data cleanliness and prospecting, Support and manage Jr. Salesforce.com administrator, Certified Salesforce.com Administrator preferred, 3 years of salesforce.com administrative experience with a minimum 200-seat environment, Have an analytical but sales oriented mindset to translate technology into real world business enhancements to benefit the organization, Own the daily operational readiness of our Salesforce.com org, Maintain the integrity of applications integrated with our Salesforce.com, Own day-to-day monitoring and long term administration of the Salesforce.com application and connected apps, Respond to CS team members requests related to functionality support, how-to questions, and feature activation / tuning, Oversee the distributed user administration function, working closely with business stakeholders to build out enhancements, Document all rules, configuration settings and user permissions changes, additions and deletions, Document and maintain business requirements and workflows, Bachelors degree in Commerce with a Marketing or Communication specialization, Minimum of 3-5 years of experience in Digital Marketing and Web projects management, Strong interest for data analysis, including a strong knowledge of Google Analytics, Adwords, Tag Manager, and an experience with tracking and report production, Experience with a content management system (CMS) and basic skills in HTML language (an asset), Be proactive, able to bring new ideas forward, Be independent, able to rigorously manage budgets, able to work in a team and to manage cross-disciplinary projects, Become recognized within the company as an expert on the 1:1 marketing space, as well as Brand email marketing practice, Create and lead development of ongoing communications targeted toward multiple key segments within the [Brand]'s customer base, Work collaboratively with various internal teams to identify and implement new marketing programs based on development and approval of ROI-based business justification, Act as primary team representative to various internal clients who rely on email marketing to advance their business needs, Continually develop, measure, and optimize campaign and portfolio testing programs using a Champion - Challenger paradigm, Assume direct ROI responsibility for portfolio programs, and maximize profitability of these programs, over time, Manage internal and external resources to ensure that campaigns are executed accurately, effectively, and within budget, Work collaboratively with internal groups to identify database marketing opportunities to more effectively reach consumers in various high value segments, Design and implement marketing strategies to achieve the goals of Customer Lifecycle Management and Customer Rewards Programs, Under the direction of the Senior Marketing Manager, represent the commercial business objectives of the multiple POS and stakeholders within Database Marketing overall, Where profitable and most efficient, identify and exploit opportunities to grow databases by rapidly acquiring customer prospects, Work closely with internal development creative resources as well as external agency partners, Collaborate cross functionally with retail, loyalty, rewards, and retention marketing teams to identify and implement new campaigns and programs via the 1:1 channels, Content management : Develop creative, qualitative and appropriate content & features/ functionalities to support the brands or projects ambition, Consumer touch points/media strategy : Plan & optimize media (all touch points) strategy & investments, ensuring cross-media efficiency, close tracking of results, actionable recommendations, Social media management: Create, develop, manage communities (consumers, bloggers, journalists, pharmacists or hairdressers if relevant) and implement the social media strategy to support the brands / projects ambition, E-commerce management : implement the distant selling strategy : e-commerce, m-commerce, new categories, etc ensuring the global consumer experience & cross canal consistency, Customer data, relationship and service management : deploy a strong customer knowledge and data management, and deploy a targeted contact & service strategy, appropriate relationship campaigns and tracking, Manage, continuously improve and follow-up on CRM solution (incl. Developed creative ways to analyze and present CRM insights. Skills : Project Development, Troubleshooting. Professional with 13+ year track record of success managing client projects with expertise in the implementation of CRM and ERP global automated solutions as a . Performed additional functions, duties, specific tasks and duties of similar nature and scope as necessary in order to achieve assigned business objectives. Email Resumes to graham@corporatebrokers.com or call 443 . Established and maintained effective working relationships wif subordinates, peers and supervisors. Owned the transition and execution of project building, deployment and ongoing support. Minimized exposure and risk on project through early detection, development of contingency plans and full communication. Decisions often impact the team in which they reside, Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture, Minimum of 5 years of Salesforce.com (SFDC) systems implementation experience, Minimum of 5 years of requirements gathering experience, Minimum of 5 years of Project Management experience, Minimum of 5 years of Applications Development Experience, Experience with Apex, Visual Force, Apex Triggers, JavaScript, Development and/or Design Experience in Software as a Service / Salesforce.com, Technical Architect experience on implementation projects, Background with architecture concepts (integration styles, architecture styles, patterns), Experience with Veeva, Oracle-Siebel, NetSuite, SAP or Workday an asset, Maximize adoption and realized business value of Salesforce, Assist our staff transition to modern development processes and tools, including Design Thinking, Agile methodology, Jira and native development on the cloud (PaaS), Partner with Marketing on Salesforce Marketing Cloud and the mailings process, Work with Client Advisory Relationship Manager and Business Partners to prioritize backlog of initiatives and enhancement requests, Plan and oversee approved initiatives and allocate resources, Coordinate with Business Analysis and Quality Assurance groups to align resources, Negotiate vendor contracts and work with Legal through the review process, Work with Information Security and Legal on vendor risk management, Lead Design Thinking sessions to define value models, Manage backlogs and sprints utilizing Jira and agile methodology, Provide project status to senior management, Facilitate large meetings and brainstorming sessions, Develop a deep understanding of Bessemer's business processes as well as expertise of our systems, workflows, data structure and culture, Ensure developers and applications comply with our best practices, policies and procedures, Participate in and support internal audit and regulatory reviews, BA / BS required - Business / Finance / Economics / Computer Science preferred, 5 years or more managing Salesforce. Defined requirements for the effective use of CRM and its infrastructure. Prepared for engagement reviews and quality assurance procedures. Works with business team members to identify business process changes and opportunities for improvement in Salesforce. Intellectual curiosity and true passion for technology impacting both consumers and businesses is critical for success in this role, Undergraduate degree from a top institution, degrees in Computer Science, Mathematics, Finance, and Economics; preferred, 3-5 years experience, including substantive experience at a top-tier investment bank, private equity or consulting firm (preferably with M&A or investment experience in the technology sector) with a track record of success. Business analysis and reporting software knowledge preferred, Knowledge of comics and/or DC characters a plus, Ability to travel (domestically) approximately 10%, Creating, planning and managing CRM programs and campaigns, Running segmentation and actionable data analysis, Measuring and reporting in a comprehensive and timely manner on all customers initiatives, Evaluating effectiveness, recommending improvements and reducing costs in partnership with the Retail and Marketing teams to maximize client engagement and brand loyalty to drive sales, To reach to existing clients to drive traffic, sales, and new business, Analyze data in order to develop clients segmentation, Select clients' lists for stores and corporate HQ to create targeted marketing campaigns, Liaise with Retail//Marketing to implement client contact programs across all channels, including digital, based on segmentation, Partner with regions to determine roll-out plans for their markets, versioning programs as needed based on market requirements and nuances, Communicate plans regarding client experiences tracking; new, lost and regained clients to both Retail store staff and top management, Continuously innovate programs by monitoring market & consumer trends across different regions and investigating best customer engagement practices from luxury and other companies excelling in amazing customer experiences, Monitor and measure performance and effectiveness of all CRM programs, Managing market research efforts and customer analytics insights by partnering with third party for application to CRM program constructs and enhancements, Manage direct to consumer annual budget, including estimates and invoice maintenance, Business lead and support for Salesforce.com and all CRM, proposal and contract tools for local sales, corporate and marketing teams, Provide ad hoc reporting for sales and management through Salesfroce.com. Customer relationship/retention: Successfully interacted with clients to generate repeat business and new business. Ongoing engagement with field sales and sales management for feedback and testing to improve and leverage continually the CRM tool. Ensuring capability and capacity planning match market need, customer base growth and campaign requirements, Pro-active development, management and communication of KPI reporting to provide insight to drive business process & campaign performance improvement, Optimising existing corporate technologies and where necessary developing new platforms to optimise processes, performance and customer experience, Creation and management of regular and timely Lost Lead Analysis providing insight into brand and product rejection, Degree educated ideally with technology/IT element, Strong sales management experience 3 years, Strong background in customer acquisition, re-engagement and retention strategies 5 years, A confident and articulate communicator capable of inspiring strong collaboration in an organization, Proactive approach to engagement and problem solving with teams, Minimum 7 years marketing activity within automotive/luxury industry, Understanding commercial or retail marketing, Ability to build relationships with regional and central-based team members, retailers, and external suppliers, Independent decision making, reasoning, and problem-solving skills, Ability to self-start, demonstrate ability to be proactive and take initiative, Focuses on Customer Service, demonstrates team orientation, builds and sustains relationships, Continuously develop CRM program improvement and upgrading driven by consumer understanding and following market trends, Work closely with Sales/Training, cross-function Marketing teams and EC teams to ensure execution excellence of CRM programs both at counters, through EC and over other digital platforms, Timely deliver proper analysis and evaluation report for all CRM campaigns and provide strategic input for continuous improvement, Work closely with the Marketing head and BGM to strategically set CRM KPIs for each counter and work closely with Sales/Training and Trade Marketing Team to monitor achievement results, Provide monthly tracking and analysis of key CRM metrics of customer data base and develop programs and action plan to maximize business opportunities, Work closely with Global and Regional CRM team by providing them with information on key drivers behind campaign results, CRM communication channels analysis, and any other information on CRM program mix, Support the Marketing Manager with the development and regular update of the Marketing Calendar and the Consumer Lifecycle Calendar, Develop and regularly update Marketing Memo, product launch and store activities memos and keep the whole team informed and updated timely, Handle communication materials such as direct mailers, SMS/MSM, WeChat, etc. Ensure the web-shops features and KPIs are monitored and up to date, Responsible or the customer service functions & call center, Ensure leadership, management and continuous innovation of CRM programs (integrated multi-channel communication, customer centricity, closed loop marketing, business intelligence) by setting up and implementing tactics, structures, processes, technology according to modern CRM standards that maximize customer intimacy & loyalty in order to strengthen ADCs leading market position and image, Ensure reporting (KPI) and analysis of CRM programs and customer insights to feed back into the commercial strategy, Ensure compliance of all CRM activities with Divisional/Countries standards and policies, monitor efficiency control, Abide by Abbotts Code of Business Conduct and Ethics regulation as well as the industry law and local law, Educated to degree level, preferably in Marketing, IT design-related or Communications subject, Experience in ecommerce, SEO (,(Search engine optimization) ) PPC((pay-per-click),), Email marketing, and social media, Previous experience in a similar consumer / digital marketing role; 2+ years previous experience in Consumer / FMG is a must, Understanding of CRM, experience in CRM is a plus, Proven results & marketing leadership on projects leveraging technology and/or analytics to improve patient behavior and/or adherence, Proven communication skills and ability to drive cross-functional collaboration across Commercial, Marketing, Analytics, Regulatory and other Key Functions, Successful implementation with technology vendors, including on time on budget projects with successful results, Entrepreneurial mindset, agile, comfortable with ambiguity, willingness to wear multiple hats to ensure team success, Proven track record of executing with urgency, A willingness to travel and work with a diversified team, Over 10 years of experience in the IT industry with a minimum of 5 years as a salesforce lead and architect supporting over 500 users on an enterprise level, 5+ years of experience administering both Service Cloud and Sales Cloud deployments, 3+ years of experience with custom configuration of Salesforce, Experience with writing Apex Triggers, Dataloader and some custom code, Optimize and manage systems and processes to deliver marketing campaign execution through Eloqua and Salesforce, including but not limited to list management and lead workflow, Partner with Regional Marketing and Sales to deliver seamless lead management process development and execution, to ensure strategies between marketing platform and CRM meets the needs of Marketing and Sales and support closed loop reporting on marketing ROI, Manage databases. Collaborate with other departments to bring business efficiencies and deliver to targets, Provide functional and process leadership and support for Nuance's business groups, and the applications they use on the SFDC platform, including core SFDC Sales, Service, Communities, Apttus Contract Management, and Apttus Quoting, Driving and improving DTC communication and programs on a global level, focusing on retail and eCom. Skilled in development, coding, and working in multicultural environments. Constantly evaluated and refined customer technical support experience to provide best results possible. Provided new user training Created Training Modules for Learning Management System Created/authored Standard Operating Procedures manual that guides the day to day operations of the Salesforce.com application. This way, you can position yourself in the best way to get hired. Effectively managed communication across all levels of management (both internally and externally). Reviews analyses of database information and promotional results to evaluate program liabilities, program performance, identify database marketing opportunities and track client purchasing patterns, Work with Brand Marketing to develop and implement a client contact strategy across all channels. Developed test plans, test matrixes, and test data for unit and system testing. World Cup, product launch campaigns, brand campaigns etc, Responsible for delivery and orchestration for all elements of the category program, including mechanics, communications, consumer journeys, data, legalities and identify relevant content / creative working with CRM team content/ communications colleagues, The role involves the individual been integrated into the category to ensure that their provide their CRM/consumer engagement strategic counsel, The individual will share the category KPIs annual acquisition targets, revenue and NPS score. Developed and implemented sales processes. My Pipeline and Sales Transformation), Create and implement standard reports and dashboards for regional activities needed by HDS and region based on an aligned prioritisation, Support introduction and maintenance of new CRM tools (My Pipeline, integration of marketing cloud etc. Trained admissions staff on the CRM systems use and capabilities. Team building and recruiting exceptional talent. Able to develop effective working relationships. Manage and maintain system data integrity. Skills : Excel, Operations, Operations Management. Conducted analysis, designed, evaluated, modified, tested, and implemented salesforce.com for clients. Using marketing expertise to solve business problems and highlight shining ROI. Single point of contact for CRM related inquires within the company.
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salesforce crm manager resume