twilio security policy

You can learn more about cookies in the section titled Cookies and Tracking Technologies below. We use this information to help us understand our customer base better, such as your industry, the size of your company, and your companys website URL. In addition, we also use records containing end user personal information to debug, troubleshoot, or investigate security incidents; to detect and prevent spam or fraudulent activity; and to detect and prevent network exploits and abuse. Support for SSLv3 is officially deprecated. Start today with Twilio's APIs and services. We may, however, retain or use records after they have been anonymized, if the law allows. that we provide details about the categories of personal information that we collect about you, including how we collect and share it; that we provide you access to the personal information we collect about you; and. In other words, a persons phone number is personal information, while a businesss phone number is not. Twilio may make Add-ons available through the Twilio Marketplace. You will need your account's auth token, the value of the X-Twilio-Signature HTTP header Twilio passed to you, the URL Twilio sent the webhook to and all of the parameters sent by Twilio. Customer agrees to immediately report any violation of this AUP to Twilio and provide cooperation, as requested by Twilio, to investigate and/or remedy that violation. Learn more about country-specific considerations. Twilio has controls in place to maintain the confidentiality of Customer Data in accordance with the Agreement. Twilio employs appropriate safeguards for cross-border transfers of personal data, as required by applicable local law. First things first: we do not sell your personal information, or the personal information of your end users. When you visit our website for the first time, a cookie consent banner will pop up and ask you to customize your cookie preferences. We share Customer Content with sub-processors who assist in providing the Twilio services, like our infrastructure provider, or as necessary to provide optional functionality like transcriptions. Cloud communications firm Twilio reveals that it fell victim to a voice phishing attack in June 2022, allowing hackers to access customer contact information. The SendGrid services work a little differently from the rest of Twilios services, and wed like to make sure youre aware of those differences. We also collect IP addresses when you make requests to our APIs and in our server logs. If you are a paid customer of Flex, you can continue framing Flex. "On August 4, 2022, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed. You may read more about our security measures in our Security Overview, and if you are located in a country that requires you to obtain information about our supplemental measures, you may read more about those measures here. Officer of the Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. These opt-out tools are provided by third parties, not Twilio. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place. Some browsers allow a do not track (DNT) setting that requests that a web application disable its tracking of an individual user. Sample applications that cover common use cases in a variety of languages. We may also ask you for additional information to help us understand you better as a customer, such as your Twilio use case, your company name, or your role at your company. Twilio uses TrustArc as our cookie consent tool, which you can utilize to customize your cookie preferences. We also offer you the ability to delete, access, or exercise other choices about end user data, namely Customer Usage Data and Customer Content. We are also a controller for our employees personal data. Do not violate the integrity of the Services, including: Data Safeguards. Read this section to learn more about our global privacy compliance and how we protect the personal information of specific groups, such as employees and employee applicants. We do not collect precise geographical information. Twilio Security Key tenets of our security program Data Security Product security Risk management Operational resilience Some of our products, such as our short code service, may require you to complete an application form by providing details about your company and your intended use of the product. The trusted platform for data-driven customer engagement across any channel. Secure and private by default We take the responsibility of helping you manage your customer data seriously. For instructions on changing your password, click here. There are several layers of security and validation that you can build into your web application for handling Twilio webhooks - let's review each of these. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement. When you visit our website, sign up for a Twilio event or request more information about Twilio, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. If youre looking for information about Authy or Frontline, please follow those links. More than 83 million people use GitHub to discover, fork, and contribute to over 200 million projects. If you are an end user of a Twilio customer, this Privacy Notice does not apply to the services that our customers provide to their end users. You are able to opt out of targeted advertisements by using the cookie consent management tool, TrustArc. Twilio user verification. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. The company did not provide details on the extent of the . There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness . While we will take appropriate measures to protect any sensitive information you share with us, it is best to avoid sharing any personal or other sensitive information in these communications not necessary for these teams to assist you. See what customers are building with Twilio, Browse our content library for more resources on how you can create lasting customer relationships, Discover our current beta programs and find out how you can participate, Prepare for the new A2P 10DLC requirements, Get inspired by the latest from our developer community, Read tutorials, community projects, and product updates, See updates and additions to Twilio products, Check real-time monitoring of APIs and all services, Learn practical coding skills through live training, student programs, and TwilioQuest, Work with a Twilio partner to buy or build the right solution, Join our Build Program as a technology or consulting partner, Get technical and strategic advice from Twilio experts, Learn how to architect, build, and support your apps. Instead of using these API tokens, you canprovision API Keys and use your API key for authentication when making requests to our APIs. Twilio uses a cloud architecture to provide services, and as such, does not have a fixed range of IP addresses that issue webhooks. "On August 4, 2022, Twilio became aware of unauthorized access to information related to a limited number of Twilio customer accounts through a sophisticated social engineering attack designed to steal employee credentials," said the company. This might be as little as an IP address or a cookie, and it might be your contact information. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Twilio makes requests to our APIs. We may also need proof of identity and physical service address. This notice cost the project approximately $100 USD to send. REST API Security Upgrade Procedures At least one month in advance of any REST API security change, we will post the new "to be upgraded" certificate and configuration on port 8443 of all of our REST API endpoints. Please let us know right away if you think your password or Auth Token was compromised or misused. Cookies allow Twilio to identify your device as you navigate our websites or your account. In addition, the company says it's been revising employee training and warning. Therefore, communications-related data is shared with and received from telephony operators as necessary to route and connect those communications from the sender to the intended recipient. When you set up two-factor authentication for your account, we may ask you to enter a telephone number to set up the process. If you ask Twilio to delete specific personal information from your Customer Account Data (see Choices About Your Customer Account Data below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, such as billing for our services, calculating taxes, or conducting required audits. SMS works differently in every country and region. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you may be part of the assets transferred or shared in connection with the due diligence for any such transaction. Please note that no service is completely secure. Twilio processes these categories of personal information differently because the direct relationship we have with you, our customer, is different from the indirect relationship we have with your end users. Rather, they recognize your web browser. He has helped to build and scale some of the world's most beloved products. ; Penetration Testing provides you with independent assurance that your IT systems and applications are secure; Protect your business' reputation and profits with penetration testing. Accessing and Controlling Account Data. No matter where you are in the world, where you reside, where your citizenship lies, or where your data comes from, we offer the same high standards of privacy protection to all our customers. this acceptable use policy (" aup ") describes rules that apply to any party (" you ", " your ", " yours ", or " customer ") using any products and services (" services ") provided by twilio inc. or any of its affiliates (collectively, " twilio ") and any user of any software application or service made available by customer that interfaces with More than 83 million people use GitHub to discover, fork, and contribute to over 200 million projects. We may have to share subscriber records with local government authorities or with the local telecommunications carrier that provides connectivity services. If you choose to use Twilio to send or receive communications by way of these providers, Twilio will share communications data with these providers as necessary to route and connect those communications from the sender to the intended recipient. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person. If you are a visitor to our website (by which we mean any website that links back to this Privacy Notice in its footer, such as to twilio.com, segment.com, or sendgrid.com), or if you are not a Twilio user and you are attending one of our events, like SIGNAL, we collect a minimal amount of data about you (depending on how much youve chosen to share with us). The particular end user personal information Twilio processes when you, our customer, use our products and services, and the reasons Twilio processes end user personal information, depends on how you use our products and services and which Twilio products and services you use. The exact algorithm that Twilio uses to calculate the signature header (including whether or not the port number is used) is described in detail. This is important for securing sensitive data, and to protect your application and servers from abuse. Bug Alert is testing support for using Twilio for sending notices. If you believe a person who is underage has signed up for a Twilio account, please contact us at privacy@twilio.com. Alternative representations and data types, Tutorials for Validating Incoming Twilio Requests. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages. Weve provided this section to explain where there are differences and how we are continuing to ensure privacy compliance. However, we may retain invoice records, including their digital equivalent, for longer periods for accounting, tax, and audit purposes. As described in that section, JAMS Comprehensive Arbitration Rules and Procedures will conduct the dispute resolution proceedings. Information We Generate or Collect Automatically: What Customer Usage Data and Customer Content Twilio Processes and Why, How Long We Store Customer Usage Data and Customer Content, How Long We Store Your Customer Account Data, Digital Advertising Alliances Consumer Choice, California Consumer Access and Deletion Rights, We process your personal information as a customer (or potential customer) of Twilios services information that we refer to as, We process the personal information of your end users who use or interact with your application that youve built on Twilios platform, like the people you communicate with by way of that application. For more about how Twilio uses HTTP Authentication for webhook requests, please visit the Security documentation. For more information on how to do that, click here. Personalization details. Opting out of Advertising Cookies. For that reason, our API docs for each of our products and services are the best place to find information about our processing of personal information when you use that Twilio product and service. Twilio supports the TLS cryptographic protocol. Twilio provides an easier way for developers to build applications that make use of the publicly switched telephone network (PSTN) to send communications. You can also name your account (or accounts, if you have more than one). Note-Twilio offers text and audio calls facility to applications. You can manage these technologies easily on our websites. TrustArc Consent Tool. Voice calls work differently in every country and region. Service and Country Specific Requirements. See our privacy policy for more information. Third-party service providers or consultants. Create omnichannel campaigns with a unified, data-first platform, Prevent sign up fraud, account takeovers, and protect transactions, Build with the most flexible cloud contact center, Make, receive, and monitor calls around the world, Build interactive audio and video live streaming experiences, Create and manage email marketing campaigns, Connect employees to customers securely from anywhere, Unify your customer data to power personalized engagement, Build, deploy, and run apps with Twilio's serverless environment, Connect IoT devices to global cellular networks, Access local, national, and toll-free phone numbers, Streamline workforce operations and customer fulfillment, Deliver personalized customer experiences at scale. This includes information we use to route messages and metadata about messages we refer to this information as. If you are in a region other than the EEA, the UK, or the United States, we arent forgetting you! Subscribe to the Developer Digest, a monthly dose of all things code. Prohibited Activities. By posting these guidelines, Twilio makes no assurances regarding the legal compliance of your application built using our APIs. In some cases, we may retain a copy of your usage records, including the personal information contained in them, to carry out necessary functions like billing, invoice reconciliation, troubleshooting, along with detecting, preventing, and investigating spam, fraudulent activity, and network exploits and abuse. We are always striving to improve our blog quality, and your feedback is valuable to us. This makes navigating and interacting with our websites or your account more efficient, easy and meaningful for you. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request human review of the suspension decision. You can access Twilios BCR controller and processor policies here. When we transfer personal information outside countries other than those in the EEA, the UK, and Switzerland, we strive to comply with the cross-border data transfer rules of those countries, such as by cooperating with that countrys data protection authority or providing a written agreement to each customer that meets the data protection requirements of the country. Twilio Security Security is at the core of our platform Secure communications are our priority We built robust tools, programs, and safeguards so that together, with our customers and partners, we can continue to stay resilient. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without notice. Name and contact information. You can learn more about web beacons in the section titled Cookies and Tracking Technologies above. Telephone number. Telephony operators as necessary for proper routing and connectivity. The revelation was buried in a lengthy incident report updated and concluded yesterday. Most importantly, SendGrid services are not currently covered by Twilios Binding Corporate Rules, which means that we rely on Standard Contractual Clauses (which you can find in our Data Protection Addendum) for any cross-border data transfers relating to the SendGrid services. Internet or other electronic activity information. As a general attack that's quite a stretch. - GitHub - settermjd/symfony-error-handling-with-twilio-sms: This is a small project that shows how to send. "Porting" refers to the transfer of phone numbers between to service providers on behalf of an end user. This AUP may be updated by Twilio from time to time upon reasonable notice, which may be provided via Customers account, e-mail, or by posting an updated version of this AUP at https://www.twilio.com/legal/aup. Concluding its investigation into the breaches, Twilio says that 209 customers and 93 end users of its Authy two-factor authentication app had their accounts impacted by the attack. Your application can verify that this signature is correct using the server side Twilio SDKs (see examples below). You can learn more about cookies in the section titled Cookies and Tracking Technologies below. In Twilio's case, it's almost a double blind. If we discover someone who is underage has signed up for a Twilio account, we will take reasonable steps to promptly remove that persons personal information from our records. . Similarly, if you provision an API Key, you should keep your secret, well secret. You should store your API Key, Account SID, and secret in a secure location. Please note that it may take up to three days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. This is important for securing sensitive data, and to protect your application and servers from abuse. More information about the APEC framework can be found here. Data Collection and Email. For that reason, our API docs for each of our products and services, along with SendGridsdocumentation and Segments documentation, are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services. We hope we can resolve any disputes relating to our data protection practices between us.

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