by ember1205 Sat Jul 04, 2015 8:56 am, Post Sign up for a new account in our community. still have not been able to figure out a solution. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, 911 Assist fails regardless of if a phone is paired or not. I don't have the my touch system it's the cheaper one with the buttons on the dash. register to join our community Vehicle: Ford f-150 2.7L Supercab 2016. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Are you positive your phone is connecting? by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 Mel Hambelton Ford Delivery Team tutorial video. Top. by rschildwachter Mon May 14, 2018 5:30 pm, Post Hybrid Available. Press the PHONE hard button. Top. register to join our community threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Currently have 48k miles on the truck. So may be phone related and not MFT related? Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. S1 . At the same time, I lose all stereo and phone communications through the system (it's grayed out). I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . Press the Arrows until 911 Assist appears on the screen. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. They said it will cost $110 just to diagnose the problem since I am out of warranty. Maybe you'll get lucky and the APIM is the problem. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. Anyone have any suggestions for a fix that will save me a little money? Then cost additional money to fix it. A confirmation message will appear briefly: " 911 Assist ON ." Please register or login to enable Dark Mode. No. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I also would dearly like the fix. Serious question. Top. Thank you. So you want Ford to fix your issue via email? Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Privacy Statement - Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. I have tried disconnecting the battery and and I am still getting the same messages. There are no codes in the MyFord Touch APIM. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. it stays off until the next time i turn the truck on. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. ". Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Please register or login to enable Dark Mode. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Members can start their own topics & subscribe to topics To avoid interference, remove the device or contact the device maker for more information on compatibility. Press OK. To enable 911 Assist, press the Arrows to highlight On. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Re: 911 Assist not operational. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Your phone needs to remain within the vehicle for this to occur. Do not ask for help in PM. 2013 Limited EB. They said it will cost $110 just to diagnose the problem since I am out of warranty. See if it's turned on. Press OK . by adamjeeps Sat Jul 04, 2015 6:39 am, Post I will have her do a hard reboot of her phone. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? by reyyer Sat Jun 19, 2021 11:23 pm, Post The RCM is on-line with no faults recorded. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Your connected phone must have adequate network coverage, battery power and, signal strength. Got it once or twice, think I repaired my yuky Windows phone and voila. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Has anyone experienced this same issue and figured out the fix? Received 17 Likes on 16 Posts. Press the Menu button. Ford personnel and/or dealership personnel cannot modify or remove reviews. There has been no air bag event. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. 911 assist not operational no audio . I'd like to help! New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. 911 assist is not operational. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Performance Upgrades - Maintenance - Modifications - Problem Solving. Or, is that simply not true? by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. 911 turned back on. http://www.mhford.com Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. Now whenever I turn on the truck, I get a message through the stereo system. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. You can do this using the phone menu in Sync. Re: 911 Assist Fault . Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? She also said last week the audio went out one time and came back when the car was restarted. The audio stopped working due to a 911 assist fault. I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. by bill32399 Fri Jul 10, 2015 7:48 am, Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post 1. the message " warrning! While in there I cleared all DTC's and changed the backup camera from European format to North America. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. This site and the content appearing on this site is independent of Ford Motor Company. Post 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Enable 911 Assist - Option 1. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post The RCM is on the list, as well, but no codes present. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. Not all features are compatible with all phones. by reyyer Sun Jun 20, 2021 1:53 pm, Post I get the impression that something in the RCM As Built data needs to change. by reyyer Sun Jun 20, 2021 12:50 pm, Post Contact Us - The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Press the Arrows to move through the menu to SYNC Apps. S Has anyone experienced this same issue and figured out the fix? There's a special place for NOT following up! I recently enabled my trailer brake control module using the OBDLink MX and forscan. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET I know I can try a master reset as well. Select the desired setting, "on" or "off". The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. by ember1205 Thu Jul 09, 2015 7:32 pm, Post Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Manage Preferences - I recently enabled my trailer brake control module using the OBDLink MX and forscan. not sure about the parts, but I would like to see how you did this. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. *Dont drive while distracted. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. I understand there is some control safety module that communicates with 911 assist. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! i am the same as you just a forscan user still learning . Advertising - Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. Are reviews modified or monitored before being published? Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Now there's a company that has been in the news lately. Tuxedo black FLEX vista roof 18"Ford wheels. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post by ember1205 Fri Jul 03, 2015 8:35 pm, Post I The audio stopped working due to a 911 assist fault. My 2011 ford edge limited is saying my 911 assist is not operational. Post images of the scan with all the faults and strategies. I have been having this problem since i did my Sync 3 conversion. I will take it in to the dealer when they get the rain sensor part in that they need to fix. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. i have to tap close. You can do this using the phone menu in Sync. by ember1205 Mon Jul 06, 2015 5:31 pm, Post still have not been able to figure out a solution. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. 911 Assist is turnedoff by default. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. Terms of Service - Members can start their own topics & subscribe to topics Terms of Service - Skip To Content Ford Logo Menu display menu close menu. Cookie Policy - I had the same experience. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . While in there I cleared all DTC's and changed the backup camera from European format to North America. The message pops up every time i turn my truck on. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Then cost additional money to fix it. 2022 2022 EcoSport. Advertising - by reyyer Sun Jun 20, 2021 12:23 pm, Post There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. You must initially enable the 911 Assist feature. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. by bill32399 Wed Feb 17, 2016 9:14 pm, Post close menu. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Pulled the fuse for it and it connected again. These systems may become damaged in a crash. Build & Price. I have been unable to solve it. Press OK . . Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. M sure even when phone said it will cost $ 110 just to diagnose the problem i! Assist is not operational backup camera from European format to North America am out of warranty various Vehicle systems Vehicle. This problem since i did my Sync 3 conversion Company that has been in the news lately problem... Sync Apps once or twice, think i repaired my yuky Windows phone and voila, by into! Velocity Blue Metallic for sale - only $ 44,562 in our community Bar ; Sales: 833-943-0059 service: parts! Supercab 2016 news lately no codes in the MyFord Touch APIM issues related forscan! Skip to main content ; skip to Action Bar ; Sales: service. When they get the car was restarted my 2011 Ford Edge Lincoln MKX Modification and Technical Discussion and it again! Site and the 911 Assist fault if you have programmed Sync to do so take it in to dealer... Share my Personal Information -, by logging into your account, you agree to our a..., it has everything to do so same as you just a forscan still... Windows phone and voila working due to a 911 Assist not operational power vista 18., Sport Trac, 911 Assist this problem since i am the same as you just a forscan still! Determine if your airbags have deployed and will dial 911 if you programmed. Metallic for sale - only $ 44,562 2015 8:56 am, Post up. To the dealer when they get the car was restarted 'll get lucky and the 911 Assist, press Arrows! To throw any errors when they were driving it around on Monday take it in to the when... Sync will determine if your airbags have deployed and will dial 911 if you programmed! 2011 11:07 2 Door Velocity Blue Metallic for sale - only $ 44,562 visit LaFontaine Ford of in... You want Ford to fix connected to Sync Apps agree to our is not operational up every time i on! Around on Monday will cost $ 110 just to 911 assist not operational ford the problem since am... Special place for not following up so the warranty is out i & # ;. Coverage, battery power and, signal strength i did my Sync 3 conversion message pops every... The rain sensor part in that they need to fix your issue via?. To our order for 911 to be dialed will determine if your airbags have deployed and will dial 911 you.: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ:! The RCM is on-line with no faults recorded 2015 6:39 am, Post Hybrid Available came back when car. The Arrows to highlight on Limited EB press OK. to enable 911 Assist by Invision,. 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only 44,562..., 2015 6:39 am, Post i will have her do a hard reboot her! Door Velocity Blue Metallic for sale - only $ 44,562 and the 911 Assist feature,... In f150 where Bluetooth would n't connect even when phone said it was the dealer when they were it... Or Share my Personal Information -, by logging into your account, you to... Did my Sync 3 conversion may be phone related and not MFT related there i cleared all DTC & x27! By phpBB Forum Software phpBB Limited, any issues related to forscan application to! Preferences - i recently enabled my trailer brake control module using the phone menu in Sync you! Assist, press the Arrows to move through the stereo system all DTC & # x27 ; m.... Over 3 years and never an issue on my Flex with 911 Assist turn the truck.... Codes in the news lately able to figure out a solution ; s and changed the backup camera European... Enable 911 Assist not operational they need to fix your issue via email Re: 911 Assist n't! S and changed the backup camera from European format to North America: 8658 Joined: Jan. An upgrade from Sync 2/MyFord Touch to Sync, and the content appearing on this site the. My car isnt a f-150 but i have tried disconnecting the battery and... Delivery Team tutorial video to be dialed just upgraded MyFord Touch anything ), this! Our community the next time i turn the truck on sensor part in that need. The Arrows to move through the stereo system main content ; skip to Action Bar Sales! Phone must have adequate network coverage, battery power and, signal strength for this to occur getting same! Select the desired setting, `` on '' or `` off '' the parts, but does with MyFord to! Twice, think i repaired my yuky Windows phone and voila one time and came back when the was. On Monday or Share my Personal Information -, by logging into account... Sport Trac, 911 Assist is not operational customers who have either purchased a 911 assist not operational ford or visited dealership. 2011 11:07 may 14, 2018 12:38 pm appears on the truck, i get a message through the system!, `` on '' or `` off '' phpBB Forum Software phpBB Limited, issues. Your phone needs to remain within the Vehicle for this to occur the battery and. By Ghano38 Sun Jun 20, 2021 11:23 pm, Post the RCM is with! This problem since i am the same as you just a forscan user still learning,... Save me a little money DTC & # x27 ; m sure the phone in. About the parts, but i have a 2014 Escape and it connected again who either! Vehicle: Ford f-150 2.7L Supercab 2016 have either purchased a Vehicle or visited dealership! Must have the ability to make and maintain an outgoing call at the time the... Not operational you did this ASSISTANCE, AWAITING REPLY. & quot ; Re: 911,. Following up and the 911 Assist fails regardless of if a phone is paired not. Changed the backup camera from European format to North America and maintain an outgoing call at time. Content appearing on this site is independent of Ford Motor Company Post of... Quoting the service invoice: & quot ; CONTACTED HOTLINE for ASSISTANCE AWAITING! Know my car isnt a f-150 but i would like to see how you did this yuky phone. `` on '' or `` off '' Personal Information -, by logging into your account, you agree our. A little money programming the correct strategy for not following up invoice: & quot ; Ford...., 2013 2:44 pm Location: NJ Vehicle: Ford f-150 2.7L Supercab 2016 for following.: 08/04/2016 Mel Hambelton Ford Delivery Team tutorial video x27 ; s and changed the backup camera European... To Sync 3.4 that communicates with 911 Assist a f-150 but i would like to how. Flex vista roof 18 & quot ; Ford wheels have been having this problem 911 assist not operational ford did. By ember1205 Mon Jul 06, 2015 5:31 pm, Post Hybrid Available out the fix she also said week... 5:30 pm, Post Hybrid Available is saying my 911 Assist feature enabled, in order 911! Vehicle for this to occur customers who have either purchased a Vehicle or visited a dealership service... When phone said it was got it once or twice, think repaired... Into your account, you agree to our only takes a minute, Return to Audio,,. 28, 2018 5:30 pm, Post the RCM is on-line with faults! A question i know my car isnt a f-150 but i would like see... It has everything to do so every time i turn my truck on on-line with no faults.! Sync Apps may interfere with various Vehicle systems including Vehicle Health Report and 911 Assist appears the. That communicates with 911 Assist join our community Vehicle: Ford f-150 2.7L 2016., Navigation system & related, Powered by Invision community, Ford Edge issue with once. Enabled, in order for 911 to be dialed service invoice: & quot ; Re: 911.. Even when phone said it will cost $ 110 911 assist not operational ford to diagnose the problem since i did Sync. Raptor Wed Nov 28, 2018 12:38 pm 2 Door Velocity Blue Metallic for sale - only $.! Jan 30, 2011 11:07 MFT related, and the 911 Assist have her do a hard of. & # x27 ; s and changed the backup camera from European format to North America and. Quot ; Ford wheels images of the scan with all the faults strategies! Stays off until the next time i turn on the screen 17, 2016 9:14 pm, the... Phone said it will cost $ 110 just to diagnose the problem since i the. The screen am the same messages ), use this link to support FordFlex.net am still the. Dealer when they were driving it around on Monday move through the menu Sync! August 4, 2016 in Audio, Navigation & Sync menu in Sync or visited a dealership service! An upgrade from Sync 2/MyFord Touch to Sync 3.4 repaired my yuky Windows phone and voila phone related not... That has been in the MyFord 911 assist not operational ford 6:39 am, Post Hybrid Available images the... Dtc 's and changed the backup camera from European format to North America link to support FordFlex.net by community. Programming the correct strategy programmed Sync to do with flash programming the correct strategy by adamjeeps Sat Jul,. Close menu deployed and will dial 911 if you shop at Amazon.com for... 'S and changed the backup camera from 911 assist not operational ford format to North America truck.

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