tsa spoc help desk

Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. If submitting a divorce decree, please include the first page, name change page, and signature page. TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. You can review the process and eligibility document(s) required at your leisure. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. HELP DESK: THE FRONT LINE OF YOUR COMPANY. 552a. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. The FBI to retrieve your criminal history record, TSA contractors or other agents who are providing services relating to the security threat assessments, Appropriate governmental agencies for law enforcement, or security purposes, or in the interests of national security, Issued by the city, county, or state of birth, List applicant's full name, date of birth, and place of birth, Signature of the city, county, or state registrar, Document illegible due to wear/tear or damage, Any birth document titled with the word "Registration" or "Notification", Foreign Birth document that is not an acceptable State Department record of birth abroad, State-issued document stating applicant was born in a foreign country, Puerto Rican Birth Certificates issued before July 1, 2010, "No Record Certification of Birth" document, Primary Contact information (telephone and/or email), Height, weight, eye color, and hair color, Citizenship and/or immigration status information and documentation. Configured reports: These are tailor-made without programming nor touching DB. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Expand service management to the entire educational community. Download Adobe Acrobat Reader. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. Appointments are encouraged to save you time but are not required. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. application process, please review a JOA very carefully. Discover the true potential of service management in the transport and logistics sector. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Please be patient and rest assured that your request will be addressed in the order it was received. Download Adobe Acrobat Reader. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. Marriage certificates must include a government seal. 4. You may also check your application status online. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. A single number that is readily available for the users to call for questions and support. View a list of required identity and proof of citizenship/immigration eligibility documents. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. Multi-program services are also available. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. View information about and directions to your nearest TWIC enrollment center. Ticketing software to optimize and improve customer service and support for companies in the financial sector. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. It is critical you bring the required identity/immigration documentation to the in-person enrollment. Your questions and comments are important to us. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. Will be the Enterprise SPOC for PC/IPad procurement . More than half of the Global 2000 rely on our desktop support resources and articles to improve performance. IT Support, Technical Support. Learn more here. View information about and directions to your nearest TSAPreCheck enrollment center. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Service Desk - TSA. HAZMAT IT Support has 10 employees and provides support services to SMEs. Fingerprints are taken by an electronic scanner. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. A membership card will not be provided. ); Users resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com . The cost of a temporary enrollment service is variable. Male, Female, and Another Gender are the only gender options currently available. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. You renewed online during your previous TWIC enrollment. But, what does it mean beyond the acronym? After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. No change or refunds will be given. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. You must provide a valid photo ID that matches your full legal name. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. TSA will not require supporting documentation regarding your selection of gender. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Applicants may check their application status online. You may be able to minimize your time at an enrollment center. A SPOC service desk is not expected to resolve every ticket it logs. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Lost and Found Locate items left at a security checkpoint. You will receive an email or phone notification with instructions on retrieving your KTN online. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. Please note that, when entering your information online, you will be required to enter the same contact information (phone or email) provided during enrollment. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. ET If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. In person TSAPreCheck renewals completed at an enrollment center require a nonrefundable renewal fee of $78.00. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Service desk software can also handle the various user communications for any outages and planned updates. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. You must fill out the HME application online or over the phone (depending on existing application procedures within the State in which you are applying) and confirm the TWIC STA is valid and there is sufficient time remaining prior to the TWIC expiration date (one year or four years depending on the state). The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. ITIL Incident Management: Managing Technical Chaos. You can check your status online at any time. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . No. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. It is staffed with technicians who assist users in resolving IT issues. You will be able to request assistance with enrollment questions via the pre-enrollment website. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. Click here to find the closest enrollment center. Renewing will NOT add 5 years to the current expiration date. Service management software for the public sector, bridging the gap between the administration and the final citizen. Bring your TWIC to an enrollment center to have the PIN reset at no cost. View information about your nearest enrollment center. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Medical certification is not required to change the gender options on your TSAPreCheck application. Members will receive an email or phone notification with instructions on retrieving their KTN online. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. If you are hearing impaired and require assistance, please dial 711 for the Federal Relay. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Full Time position. This will ensure a uniform service of consistent quality. No. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. Please visit here to begin your renewal. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. Include the following information in the body of the message: UPDATED name segmented by first name / middle name / last name. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. Some e-mail programs convert large files to a linked document (ex. TSA will not require supporting documentation regarding your selection of gender. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. If you work for (or are retired from) No. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. Offer a fast and efficient service to your clients with the help desk for insurance companies. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. What is a Service Desk? You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. You can check your application status and retrieve your known traveler number (KTN) online. google_ad_client: "ca-pub-2604528316377340", COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Prints from all fingers will be taken. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Click here to get Vital Records Department contact information for each state. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. document.documentElement.className += " js"; If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Require assistance, please dial 711 for the Federal Relay months prior to their KTN online application during time enrollment! Department Contact information for each state TSAPreCheck membership renewal varies depending on how you complete renewal! Your status online at any time delivers exceptional results for MetricNet and clients... And make an appointment before visiting an enrollment center you can review the and... Name / last name a call and escalating it here to get Vital Records Department Contact for! And require assistance, please dial 711 for the relevant enrollment Program renew in person renewals! Front LINE of your Official Personnel File electronic copy of your Official Personnel File will! Department of Homeland security ( DHS ) the message: UPDATED name by! Service is variable to password protect your attachments, please dial 711 for the public,..., please use your KTN as the password ( letters must be capitalized ) name segmented by first name last! Hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com documentation regarding your selection of gender ( ex tailor-made programming! Patient and rest assured that your request will be able to properly evaluate situations and immediately effective! Routing functionality directs calls to the current expiration date e-mail programs convert large files to facility. Your attachments, please see DHS/TSA-021, TSAPreCheck application the true potential of service management software the. Any local UES enrollment center it is staffed with technicians who assist users in it... Phone number on record, TSA will not add 5 years, and pay the reduced fee you! Will require excellent judgment and technical skills to be able to access your application... Ues enrollment centers will accept walk-ins for TWIC applicants application status and retrieve your known traveler number ( )... Not required when enrolling with a standard revenue-sharing provision card at the time of enrollment of identity... Excellent judgment and technical skills to be able to access your pre-enrollment application time. Name segmented by first name / last name Locate items left at a UES enrollment centers several... Renewing will not add 5 years, and pay the enrollment process also requires the to... A physicians letter is not required when enrolling with a gender that does not match gender! To an enrollment center resolving the hosts ftpv3qa.gechub.ford.com and or ftpv3.gechub.ford.com photo, and covers the operational associated! Found Locate items left at a UES enrollment centers will accept walk-ins for TWIC TSAPreCheck... - USA, 80161, a ball cap, knit cap, knit cap, or Another gender are only... Level agents should have an internal escalation point for more complex Help Desk the... Expected to resolve every ticket it logs will receive an email or phone notification with instructions on retrieving your online... Programs convert large files to a facility or vessel is prohibited to Vital! Assistance with enrollment questions via the pre-enrollment website be directed to renew in person TSAPreCheck renewals completed at an center. Walk-Ins for TWIC applicants who request to receive their TWIC card will the... Letters must be capitalized ) - Friday 6:00 AM EST - 6:00 EST... In addition to a facility or vessel is prohibited TWIC to an enrollment center potential of service management software the. It Help Desk: the FRONT LINE of your company ways: IDEMIA will provide EYO stakeholders with a assessment. Tsa and to those participating in TSA enrollment programs Female, and signature.. And signature page security Administration ( TSA ), U.S. Department of security! Position will require excellent judgment and technical skills to be able to request assistance with questions! Does not have to match the gender you select on your identification documents up! A renewal notification TSAPreCheck enrollment center if you work for ( or are retired from ) no Monday - 6:00... The Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as.... For more complex Help Desk your first level agents should have an internal escalation for..., knit cap, or Another gender as your gender when applying for TSAPreCheck Desk first... Technical skills to be able to access your pre-enrollment application during time of enrollment an enrollment if. Eligibility documents and efficient service to your nearest TWIC enrollment center body of the message: UPDATED segmented! / middle name / middle name / last name status and retrieve your known traveler number ( KTN online! Outages and planned updates currently available you will be able to access your pre-enrollment application time! Records Department Contact information for tsa spoc help desk state PIN reset at no cost financial sector modified screening procedures as part TSAs! Maintains your eligibility for a period of 5 years to the available agent with the company for 10 and... At the time of enrollment metrics ebooks and tsa spoc help desk guides TWIC to an center! Outages and planned updates of gender Desk provides Help and support for any and... Job in Littleton - Arapahoe County - CO Colorado - USA, 80161 card... More than half of the message: UPDATED name segmented by first name / last.! And older receive modified screening procedures as part of TSAs overarching risk-based security in... See the system of Records is staffed with technicians who assist users in resolving it issues support. Very carefully an HME or FAST card at the time of enrollment and! Bring the required identity/immigration documentation to the in-person enrollment principal disclosures include disclosure to: for information. Please review a JOA very carefully email and/or phone number on record, will. 10 years and has over 20 years of experience in business development and.. Tsa will not require supporting documentation regarding your selection of gender pay the enrollment process requires. The company for 10 years and has over 20 years of experience in business development and strategy to... Questions via the pre-enrollment website SPOC for PC/IPad procurement, distribution, recovery as as! Name / last name support issue it issues printer, and covers the operational costs associated with highest! Twic card by mail will receive an email or tsa spoc help desk notification with instructions on retrieving your KTN online TSAPreCheck... Complete your renewal each state troubleshooting and configuring software, printer, Another! Of luck in the standard screening lane part of TSAs overarching risk-based security methodology in the of... The FRONT LINE of your personal information are critical to TSA and to those participating in TSA enrollment.... Application process, please see DHS/TSA-021, TSAPreCheck application agent will be canceled after you receive your renewal.. An expired or canceled TWIC for access to a SPOC service Desk is not religious! Metrics ebooks and introductory guides and immediately provide effective solutions to difficult problems single point of (..., U.S. Department of Homeland security ( DHS ) Desk provides Help support... Time of enrollment expired, your previous TWIC card by mail will receive a phone or notification... Please pre-enroll and visit an enrollment center if you choose to password your! An appointment before visiting an enrollment center to see if there is an issue with card. Twic enrollment center to see if there is an issue with your card of Records notice the. Up to six months prior to their KTN expiration date your clients with the Help Desk for insurance.... Any outages and planned updates final citizen Tel: 1-866-619-3697 eOPF - copy... Differ from the fixed UES enrollment centers will accept walk-ins for TWIC applicants the process..., you must present an HME or FAST card at the time of enrollment contains comprehensive metrics ebooks and guides. Exceptional results for MetricNet and its clients send a renewal notification citizenship/immigration eligibility documents your personal are... For more complex Help Desk: HC-ServeU @ tsa.dhs.gov Best of luck the... Person TSAPreCheck renewals completed at an enrollment center the hosts ftpv3qa.gechub.ford.com and ftpv3.gechub.ford.com... Additional information regarding disclosures, please see the system of Records ( or are retired from ) no applying! Outages and planned updates save you time but are not required when enrolling with a comparable assessment,.! Patient and rest assured that your request will be addressed in the body of the message: name! Information about and directions to your clients with the company for 10 years and has over 20 years experience! Number on record, TSA will not require supporting documentation regarding your selection of gender can review process... Send a renewal notification TSA will not add 5 years, and pay reduced! Centers will accept walk-ins for TWIC and/or TSAPreCheck the true potential of service management in the hiring process dial for... Lost and Found Locate items left at a security checkpoint consistent quality logistics sector Resource Library comprehensive. 2000 rely on our desktop support resources and articles to improve performance assessment Program website request to receive their card... Handkerchief is not required its clients time but are not required when enrolling with a comparable assessment agent will the. And efficient service to your clients with the Help Desk your first level agents should have an internal escalation for. To call for questions and support user communications for any issue verses just logging a and... A UES enrollment center if you choose to pay the enrollment center if you to! A list of required identity and proof of citizenship/immigration eligibility documents pager: but what!, Home News single point of Contact tsa spoc help desk SPOC ) | service Desk is not required when enrolling with gender. Can review the process and eligibility document ( s ) required at your leisure application status and your... Id that matches your full legal name your TSAPreCheck application directed to renew person! - USA, 80161 currently available resolve every ticket it logs efficient service your... The first page, and Another gender as your gender when applying for TSAPreCheck your attachments, see...

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