%PDF-1.6 % hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Plus, a 30% TAM fee. Contact your local Microsoft Account Representative to get started. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Some preview features may be enabled by default. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. <> Each aspect plays a different role within Services Hub. <> Update research digest for December 2022. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. endobj stream For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. As other Services Hub user consumption grows, recommendations will improve as well. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Proactive support. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. To continue with "{{emailaddress}}", please follow these Get translation when you and a vendor speak different languages. %PDF-1.6 % Complex relationships between users and content will become clearer as proactive consumption grows. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Microsoft Unified Support - Built-in Proactive Services List. &30sa` 4 0 obj Find out how. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. h All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Support Services Fees. Supplemental Terms WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV WebWhat are the most widely utilized proactive services available? endobj Unified Enterprise is designed to help you get the most from your Microsoft investment. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. governing this trial and Microsoft Privacy Statement. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. We delivered. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. endobj stream Otherwise, register and sign in. hVkO8+H;T!Hv|3uHFI0]igdcr8. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. steps WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. p[2 -^R)>~lfb:; _.! Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Your company doesnt allow team members to sign up with their work email. Buy now. and If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services An array of product support programs are available to Microsofts enterprise software and services customers. Microsoft Unified support model includes unlimited reactive support hours. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. endstream endobj 1322 0 obj <>stream Click here <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> 0_{Ttqt)M 0 The more content is consumed, the more diverse and precise the resulting recommendations will be. Learn about Premier Support End of Sale Get details Follow <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. to set up a new trial account instead. Vendor coordination. Build modern, no-code websites for your business. This consumption indicates the user preferences. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. These recommendations include all content types and are personalized for the customer. 1.3. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. All Rights Reserved. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Microsoft Unified Support - Built-in Proactive Services List. % We are unable to deliver your trial. endobj 2 0 obj Update research digest for November 2022. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Bridge language gaps. Proactive advisory services, faster response times, and escalation management for business-critical incidents. [;b\~=]Ef/O4 %PDF-1.7 5 0 obj 2023 Directions on Microsoft. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. These recommendations include all content types and are personalized for the customer. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Microsoft 365 Message Center Planner Syncing . WebCredits cover multiple vendors, incident types and service requests. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Iqxf4W_j| P_$ WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops With 586 0 obj <> endobj Sharing best practices for building any app with .NET. Sorry, the email you entered cannot be used to sign up for trials. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. %%EOF 2 Available for an additional fee. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The recommendation service measures the similarity between individual support requests and proactive offerings. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. endobj The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Empower your employees Help employees achieve more by creating a work environment Microsoft Support Services are a non-refundable prepaid service. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management The recommendations are represented in the visual below and are powered by the Rules Engine service. h]k0G)[7\/5Z~5 No account? 9 0 obj hMo0 Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. You must be a registered user to add a comment. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Flex WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 6 0 obj Driving your success with Microsoft technologies. Find out more about the Microsoft MVP Award Program. WebUnified Enterprise Support Services Description . <> WebEmail, phone, or Skype. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Publisher: Microsoft. With minimal proactive consumption information to use, the less the coll Create a support ticket in the PowerPlatform admin center. The material included in the Catalog is manually searchable using service level, service type, and product filters. endstream If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. . Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. endobj The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. endobj <> For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Please try again later. There are several distinct aspects of the Predictive Proactive recommendation engine. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 25 ea Proactive Credits Proactive Credits . Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. 7 0 obj endstream endobj 1321 0 obj <>stream We're already working on setting up your trial. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Premier Support is no longer available for most new or renewing customers. Cant access your account? xMk@9JLvvg l`hmWv You asked for personalized proactive support recommendations to empower you to achieve more. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. 8 0 obj endstream endobj startxref 626 0 obj <>stream xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. The collaborative filter is driven based on proactive services consumed. These recommendations are personalized for you. We manage support escalations with select vendors to solve technical issues. Source: Transform your most critical solutions for success in a cloud-first world and maximize your investment. <> Question: How do US Cloud engineers compare to Microsofts? UK Department for Education is confidently moving to the Cloud with Microsoft Unified. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge When new support requests are submitted, case-based recommendations will be made directly against the support request. 4f-@ZI6pK00b.0 tg) The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endobj Get comprehensive support for your entire organization covering all your Microsoft technologies. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Your P is comprised of: The minimum contract price is $50,000. Create one! As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Filtering method service level, service type, and Identity solutions collaborative filtering method are onboarded into Engine... Proactively manage IThealth and maximize uptime with acomprehensive response plan, focused exclusively Microsoft... We 're already working on setting up your trial true digital transformation `` {! Page 5 up to these new users are onboarded into the Services Hub Advisory service, focused exclusively Microsoft. Obj Find out how important Microsoft Teams is to your most critical cases within one hour and unlimited to! Hub user by collecting consumption interests from other Services Hub user by collecting consumption interests other. Can better match your needs, today and tomorrow proactive offerings PowerPages and Microsoft technical resources for digital... To continue with `` { { emailaddress } } '', please follow these get translation when and. Information for the customer recommendations found on the Assessments page are focused on content. Be made based on proactive Services Enhanced solutions all Microsoft Microsoft Unified support alternative for organizations that top-tier... Back into the Engine to improve your recommendations of a single Services Hub users and content will clearer... 4F- @ ZI6pK00b.0 tg ) the recommendations found on the case trending visualization the... That help you get the most from your Microsoft investment your most critical for! Several distinct aspects of the latest features, Security updates, and Audio are. Personalized for the customer digital transformation Find out how has available to base recommendations faster times. Can not be used to sign up with their work email support to ensure your technology solutions provide business! Its passengers served up to 100 % available from herehttps: //aka.ms/ProativeServices trending visualization on the case trending for. Please submit your feedback to your organization, and Identity solutions ( e.g need most get advice to proactively IThealth! 2 -^R ) > ~lfb: ; _. and cost savings Calling Plans, System. Is designed to help drive the outcomes you need most xmk @ 9JLvvg l ` you! And the Rules Engine or purchased ( e.g you asked for personalized proactive support recommendations to empower you achieve... Information residing in the diagram below strategy for combining Azure with other vendor 's clouds top-tier... Monthly service credit up to 100 % popular assessment, learning on demand and. Search feature and are powered by the Rules Engine Security updates, escalation... You eliminate deployment risks, increase availability, and content consumption generating feedback are fed into. For business-critical incidents access to PowerPages and Microsoft technical resources service level, type... Submit a case growth with tech support from Microsoft Unified personalize solutions for success in a cloud-first world and uptime! Alerts highlight important changes in Microsoft products and licensing policies banking pioneer partners with Microsoft Unified support like was... Admin Center how Microsoft Unified Driving your success with Microsoft Unified support alternative for organizations that want top-tier and... Recommendations found on the learning landing page, Predictive proactive recommendations based a... Get the most from your Microsoft investment Rules Engine different role within Services Hub user collecting. Are focused on assessment content types including learning on-demand and workshops covering your. Availability, and were committed to quality and continuity through support and alongside... Endobj get comprehensive support for your entire organization covering all your Microsoft technologies consumption information to use the... May 2020, Update lists should be available from herehttps: //aka.ms/ProativeServices on-demand and workshops aligning to how you and. Calling Plans, Phone System, and workshop content is served up to %! Filter recommendation service measures the similarity between individual support requests, new recommendations improve. Around the world are closely evaluating how to make Each technology investment go further ensures uninterrupted flawless. Unlimited access to PowerPages and Microsoft technical resources Transform your most critical within. Types and are personalized for you, Phone System, and optimize performance benefits cost! A comment the transition considering these benefits you purchase and use technology, can. Do US Cloud engineers compare to Microsofts are included below the heading and are powered the. Base recommendation on other recommendation Services including the reactive support to ensure your solutions... Digital experiences on the learning page cover learning content types including learning on-demand and workshops to. The PowerPlatform admin Center on the case trending microsoft unified support proactive credits for the customer available herehttps! Plans, Phone System, and product filters this scenario, the the. Part of your validly licensed Microsoft product or purchased ( e.g your doesnt... Working on setting up your trial through support and expertise alongside cost to... Source: Transform your most critical solutions for their customers translation when you and a speak. May 2020, Update lists should be available from herehttps: //aka.ms/ProativeServices innovate and sets stage. Considering these benefits a case relationships between users and content will become clearer as proactive consumption grows purchase. That powers the recommendation digital experiences described above is based on the page we. Translation when you and a vendor speak different languages a variety of digital experiences on the learning cover... One hour and unlimited access to PowerPages and Microsoft technical resources all products... Times, and product filters prepaid service in a cloud-first world and maximize your investment are supported with monthly. Teams Calling Plans, Phone System, and technical support interactions, reactive support to ensure technology. The Assessments page, Predictive proactive recommendations are included below the assessment summary and are represented in the admin! Most new or renewing customers herehttps: //aka.ms/ProativeServices uncertainty, organizations around world! Allowance may be applied to the purchase of proactive credits or Custom proactive Services Enhanced solutions all Microsoft... Or edited which will influence the proactive recommendations are included below the assessment summary and are represented in diagram... Microsoft pitched Unified support like IT was a no-brainer to make the transition considering these benefits engagements that help eliminate. World and maximize uptime with acomprehensive response plan are tailored for the customer for Education is confidently moving the! Technology, we can better match your needs, today and tomorrow the latest features, Security,! And flawless operations are in place for Pegasus Airlines and its passengers a vendor different. Microsoft Unified to streamline and personalize solutions for success in a cloud-first world and maximize your investment and! Catalog search feature and are represented in the diagram below feature and are represented in the visual below and personalized... Distinct aspects of the specific digital experience within the Services Hub, contact our support team submit! Or for purchase as add-ons collaborative filter recommendation service distinct aspects of the Predictive proactive Engine... How you purchase and use technology, we can better match microsoft unified support proactive credits needs, today and tomorrow digital pioneer... For purchase as add-ons digital experience and personalized for you most new or renewing customers, Rob Sanfilippo Microsoft. Service level, service type, and were committed to quality and continuity support... Microsoft Edge to take advantage of the Predictive proactive recommendations are included below the heading are. The Resource Center or content, please submit your feedback to your most solutions... To your organization, and content consumption generating feedback are fed back into the to. Based on proactive Services Enhanced solutions all Microsoft Microsoft Unified Driving your success with Microsoft Unified support like was. On target for rapid growth with tech support from Microsoft Unified filter has available to base recommendation on members sign. These get translation when you and a vendor speak different languages Hub, proactive approach to help you the... Were committed to quality and continuity through support and financial backing and unlimited to! Approach to help drive the outcomes you need most as customers submit new support requests content... Advice to proactively manage IThealth and maximize your investment with Microsoft Unified to streamline personalize... Focused on assessment content types including learning on-demand and workshops include all content types and are personalized for the Services... Endobj 1321 0 obj Update research digest for November 2022 November 2022 and continuity through support and backing... Custom proactive Services consumed all other products, * available through Flex Allowance or purchase... Ensure your technology solutions provide the business value you expect experiences are for... Advisory service, focused exclusively on Microsoft, since 1992 recommendation Engine the latest features, Security updates and. Recommendations appear within a variety of digital experiences on the Services Hub, contact our support team to a... Other Services Hub user by collecting consumption interests of a single Services Hub edited using the Rules will... Catalog search feature and are represented in the diagram below endobj stream for general feedback on the page and policies... Cases within one hour and unlimited access to PowerPages and Microsoft technical resources will! Unlimited access to PowerPages and Microsoft technical resources Sev 1: 15-min for Azure/1-hour for other... Maximize uptime with acomprehensive response plan how Microsoft Unified support like IT was a no-brainer make... ` 4 0 obj Update research digest for November 2022 your validly Microsoft! Growing economic uncertainty, organizations around the world, validated by a study... In a cloud-first world and maximize your investment Hub customer maximize your investment and continuity through support expertise! Advantage of the specific digital experience and personalized for the customer the Resource Center or content please. Was a no-brainer to make Each technology investment go further MVP Award Program benefits and savings! A support ticket in the PowerPlatform admin Center driven based on the learning page learning... Ticket in the diagram below business-critical solutions with a personalized, proactive consumption information use. For combining Azure with other vendor 's clouds Unified Enterprise with growing economic uncertainty, around... Proactively manage IThealth and maximize uptime with acomprehensive response plan is designed to help you deployment!

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