simplisafe outdoor camera problems

I have tried holding the test button down for 20 seconds to no avail. What do you suggest? Build your security system. Buy accessory. Its worthless to me since I wont connect to Wi-Fi outside. It's great if your camera watches over areas with lots of movement, like a busy street. But we might need to replace your camera if it's not booting up at all. I just replaced with fully charged battery less than a week ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Smart Home Starter . I'd love to hear some feedback from SimpliSafe on this, especially around the pricing for the accessories. Built to work in any environment. Can the Outdoor Camera stand alone, or does it only function in tandem with a SimpliSafe system. You can turn off the microphone easily by selecting Camera Settings > Mix & Audio > Toggle to off. Maybe theres a firmware update I missed? That will fully refresh the device, and it might clear out firmware issues, if there are any. When they do, we will be updating this space to reflect the same so stay tuned. @millerjori really sorry to hear about your experience. It covers most of the essentials: 24/7 access to live video, a smart motion sensor that distinguishes between human and pet heat signatures, and a night vision feature that . Given Chicagoland winters, I am not going to complain paying top dollar for a power source that's specially built for the camara, keep it weather resistant and perform as it should. Since the camera requires a SimpliSafe system to work properly, the only way to sync it up with existing smart home devices and platforms in your home is through SimpliSafe's smart hub (aka base station). Since then Ive had no issues. The recommended mounting height is 6-8 ft from the ground and angled 30 degrees down. Please give us a call at 800-548-9508 and we'll take care of it. Master keychain remote - this allows you to arm or disarm your system remotely. Head here. The camera will not turn on at all nor will it connect. With it mounted on the furthermost corner in the front of the house, it covers the driveway, front walk and lawn at about a 45-degree angle. Plus digital zoom and full colour vision at night, so nothing slips by undetected. If not, you may have to get a WIFI extender or another mesh point, depending on your setup. They are saying I need to contact my router manufacturer. Sometimes reconnects when I hit retry. The not being able to watch on two devices thing makes sense, I guess, but its still a stupid implementation if this isnt just user error on my end. Restart the camera if the SimpliSafe camera is not working. Wireless Outdoor Camera. Weather resistant Designed for all weather extremes. No its not my wifi. SimpliCam solves the "camera-cried-wolf" problem. If you aren't 100% delighted, call us within 60 days for a full refund and let us pay for return shipping. Delayed Live Streaming or Trouble Live Streaming To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. Frequent (but not always) long pauses to open and wake up and connect to the camera. Since it's Google WiFi I can't split out the 2.4 SSID at all but everything 'just works' - I pressed the button on the Outdoor Camera, it connected and that was it. When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. Your SimpliSafe Camera may disconnect from your Wi-Fi due to any of the following reasons: Your camera is too far away from your router. Otherwise, there's infrared night vision at a distance up to 30 feet. That said, SimpliSafe also has an Outdoor camera that lets users see whats happening in FullHD and features 8x digital zoom. Of course, our engineers have already been hard at work on updates to optimize performance, but it sounds like the issues you describe might be deeper than that. SimpliSafe has tuned it for optimal detection up to 15 feet, but it can reach farther than that. e.g. (Source). In the Home. I can pair and can view the live view, but if I put all the mesh backup and use the same SSID/pwd, I lose the live view. Constantly dropping connection. I could see someone had been there but I couldn't tell you whether it was me or someone else. With the simple tap of a button, the Outdoor Camera can be added to the system, making set-up seamless. Its an incredible camera for an award-winning security system at a fair and honest price, as always. If this isnt helping, try connecting the camera to a Wi-Fi extender since it might resolve connectivity issues, in case you have any. That might be the issue here as well. If you are unable to get the camera to operate, the first thing you should do is restart it, which will reboot everything on the camera. SimpliSafe is a great alarm system, however there is one important issue which customers should be aware of prior to purchasing the system. @crgrissom are you seeing any indication that the camera is powered up? Then it starts blinking the blue light endlessly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please help. the lights or audio prompts. Video: 1080p Full HD with 8 x digital zoom Live view: Yes Night vision: Yes (with spotlight) Weatherproof: Yes (IP65 rated) Motion detection: Yes (with customizable zones) Two-way talk: Yes Field of view: 140 Siren: Yes Power: Wireless (via rechargeable battery) Colors: White only Dimensions: H78.7 x W78.7 x D7.5cm. It works in snow and in rain, from -4F to 122F complete with IP65 dust and water resistance. The back yard camera is charged then a week later in the middle of the night i get a notification of low battery then immediately critical battery camera shutting down. After youve released the button, wait for the camera to finish resetting. I have no suggestions to fix the problem but I have a ATT Fiber with the same model router and IP Passthrough enabled and pointed to Google WiFi. *Automatically included with Pro Premium Monitoring. See all features and requirements Designed just for SimpliSafe This isn't just any outdoor camera. Subscribe. Stood about a foot away from my base station while I did it. This is the first time I have received a recharge notice on the replacement and after I recharged it and put it back in the camera, the camera has stayed offline and still indicates the battery needs a charge. And yes, you and others have posted issues with the cameras, while others have had better results with it. Works great excellent reception now and also significantly reduced the time to start a live stream of the camera. These SimpliSafe outdoor security cameras are a breeze to install and easy to connect to your system. What is going on and how do I resolve this issue? its the camera not anything else. (Source), Cant watch camera while footage is being processed or when someone else is viewing too?? Going into live view also has a massive and massively varying time delay. I originally had mine mounted where an intruder would come directly at it if he accessed my side yard. Press and hold the reset button for about 20 seconds. @Worthing I referenced my review and acknowledged personal experience as reality to make sure you knew I wasn't questioning the accuracy of your post, just different results for whatever reason. Sometimes I have to kill the app and start over entirely. Other than that, this home security camera lacks features that other wireless outdoor security camera brands offer at a similar price point. They are complete garbage. Simple as can be. It just blinks blue and is unable to connect to anything. After getting tired of charging it that often, I tried to remove the camera from the system and re-install it. e.g. I'm sorry but my experience with the outdoor camera is that it is essentially useless. Discussions around our indoor camera, also known as the SimpliCam, happen here. If you have another camera installed already, tap the Gear icon, then "Add New Camera." Name your camera (under 14 characters). With a massive 140 field of view, this camera has practically no blindspots. The SimpliSafe Wireless Outdoor Security Camera is a bit of a mix. The SimpliSafe Outdoor Camera has clear video and great sound. In terms of features, the SimpliSafe outdoor camera is well-roundedyou've now got activity zones and motion sensitivity settings that . I have fiber internet and a router literally on the other side of the wall form the camera and the SS speed test gave great stats. The problem I'm having is the same one @GringoShow is having. But if not, then the solution might be a replacement under warranty. I too am having the identical problem for a second time. Your camera battery is low. the latest firmware update for the Outdoor Camera does resolve the rapid draining. The bandwidth on your Wi-Fi is insufficient for your Simplisafe camera. @lvrs first suggestion is to log into the SS website and change your forum handle for privacy reasons, not using your email. Doesn't look like anything is blocked. So I moved it to where it would sit at a 90 angle to any intruder. SimpliSafe's only security camera, SimpliCam, is not waterproof and is only meant to be used indoors. I am solidly in the camp that this or any other outdoor cam must be AC or solar powered. Coupled with your other issues namely with the Smart Lock, it sounds like I should forward your case to one of our senior specialists. Take our short quiz to get a recommendation. I got one of the cameras and it will connect inside just fine. Entertainment. Want to know more about us? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @franklaw_1 Updating your Base Station to the latest version might have helped performance (since motion detection signaling does depend on the Base Station a bit). I bought a new battery, but the camera will not reset after changing the battery or holding down the button for more than 20 seconds. I am having the same problem with my outdoor camera. From a spec standpoint, the SimpliSafe Outdoor Camera covers most of the bases, although it depends on a connection to a third-generation SimpliSafe base station and keypad and cannot operate on . .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. You can do so by pressing the sync button in the back for 16 seconds. have you already tried a hard reset of the camera? This is the second time and second camera this has happened to in the middle of the night. Get notified about things that matter not constantly bombarded with useless notifications. It works in snow and in rain, from -20C to 50C complete with IP65 dust and water resistance. SimpliSafe offers unprecedented integration. You can attempt both of these procedures at the same time. Asus Zenwifi ET6 * 2. Using above home setup with/without 2.4Ghz/5Ghz band separation, remove ip passthrough and mesh - use just AT&T with same SSID for 2.4GHz/5GHz, remove ip passthrough and mesh - use just AT&T with separate band. Get your camera up and running again in minutes with a backup battery. Received message recording shut down due to critical battery low. Check Price On Amazon. By itself, the SimpliSafe Outdoor Camera doesn't integrate with any smart home platforms or third-party devices. @davey_d I am having the exact same issue. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Please give us a call at 800-548-9508 and we'll take care of it. Founded in 2006 and based out of Boston, Massachusetts, SimpliSafe is a home security company that specializes in wireless security cameras. The camera also comes with a siren that goes off in sync with the homes burglary sensor. It offers a 140-degree field of view and a motion-activated spotlight. Weather resistant Designed for all weather extremes. It is 3.1 inches wide and 2.9 inches long and uses embedded magnets to secure it to a round metal mounting ball, similar to the mounting mechanism used by the Arlo Pro series cameras. Added the solar panel also to keep it charged. The tech support person was nice but not helpful, only telling me to update my keypad. Why do you need anything else to mount it? Since then, I have been tinkering with OS, mobile phones, and other things. The wide-angle lenses provide a great panoramic view, and the battery life appears to be two to three months. This conversation is no longer open for comments or replies and is no longer visible to community members. There is also a threaded mounting hole for use with the optional screw-in . SimpliCam is a basic no-contract home security camera that can be used on its own or as part of a SimpliSafe home alarm system. The same trick doesn't work for outdoor camera though. If you are unsure how to do this, follow the steps in the image below. I purchased the outdoor camera and working great. Has this issue been resolved? Please keep an ear out for a call from them soon. 2 Wi-Fi antennas provide a strong connection to your router no matter where your camera is. Its great if your camera watches over areas with lots of movement, like a busy street. Give us a call at 800-548-9508 and we'll help with troubleshooting. I cannot believe that SS released these cameras. I removed it using the SimpliSafe app, but that has no effect on the camera. 2 Wi-Fi antennas provide a strongconnection to your router no matterwhere your camera is. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F) I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). Evening - my Simplisafe system is otherwise working pretty well.the outdoor camera though is a notable exception. When I install a charged battery, the white light comes on for a couple of seconds, but no audio like it usually does. If it would catch motion, it was only for about a second as the person passed directly in front of it. * Plus, you can even create custom motion detection zones on your property, so that your camera's only monitoring where it matters. And when its night time, a motion-activated spotlight will switch on whenever someone steps into its sight so theres no sneaking past your security under the cover of darkness. (Source). Press question mark to learn the rest of the keyboard shortcuts. I did add a solar panel to keep the battery charged in one high-traffic location. @TheGringoShow the latest firmware update for the Outdoor Camera does resolve the rapid draining. The next step is to get a replacement unit. Be sure to use a stable ladder and ask for assistance from a helper if needed. Also, use a signal app like Ookla's Speet Test (available for windows laptop, android or apple iOS phones) and make sure where you have it installed your wifi signal is strong enough. The next step is to get a replacement unit. Out of stock. @crgrissom from your description, the unit is failing to boot. It might help to do a reset by pressing the button in the back for 16 seconds. I swapped a charged battery in and now the camera wont reconnect and the app still says dead battery. And it comes with a siren, zoom, and spotlight. Install your camera anywhere with an extra-sturdy screw-in mount. SimpliSafe is selling a couple of accessories to go along with its new outdoor cam: a power cord ($50, ouch) in case you'd rather not rely on battery power, as well as extra battery packs ($30. But the Outdoor Camera does have its own firmware, which updates automatically. Brand names used in our stories are trademarks of respective companies. The first time SS sent a new battery. Call your ISP if you are using the router they gave you, or the manufacturer of your router if you do not know how to change this ISP - Internet Service Provider - The company that provides you with your internet. Last year, CNET said SimpliSafe is one of the best home security solutions backed by a wide range of accessories such as motion sensors, smoke detectors, sirens, and more. That way you don't have to worry about your security feed cutting out when you need it most. Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. Plus you can swap in a backup battery (sold separately) while its charging virtually eliminating security downtime. Dont release the reset button until the cameras LED lights appear. I connected first and then mounted it. Angle? Updating your Base Station to the latest version might have helped performance (since motion detection signaling does depend on the Base Station a bit). See all features and requirements Designed just for SimpliSafe This isn't just any outdoor camera. No wiring needed. @rsmalo have you already tried a hard reset of the camera? With just 3 hours of direct sunlight per day, this Solar Panel keeps your Outdoor Camera charged 24/7. When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. My experience is quite different than yours, but to start, I got the AC adapter out of the gate and have used it with the camera since day 1 (as I posted elsewhere anything with a battery never gets the life the mfg claims it gets). All in all very happy with the camera. (Plus Clever Ways to Protect Them) Contact Us. But many are now complaining that the SimpliSafe Outdoor camera is really slow to wake up resulting in a delayed live feed (1,2,3). How far do SimpliSafe cameras reach? SimpliSafe solves this by contacting the monitoring center through the silent Base Station while distracting the burglar with a beeping noise from the Keypad. I have ensured the cameras are connecting to the . We hope SimpliSafe works on fixing the problem at the earliest. The SimpliSafe Wireless Outdoor Security Camera also features Smart Person Detection with certain monitoring plans. The wind and tree branches play tricks on the motion sensors, which have some adjustments. Additionally, users can create custom activity zones to monitor the areas they want to. For mounting inside on a shelf, just attach the mount to a piece of wood with enough weight to support the camera. I got a warning message suddenly that the battery was critically low (I had only replaced it a week earlier) I swapped it out with a freshly charged battery and the camera will not activate. the lights or audio prompts. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. And whenever your burglary sensors go off, your cameras built-in siren will go off too alerting the neighbours and sending intruders running. Our Support team at 800-548-9508 can take care of that ASAP. It's easy to set up and the integration with the alarm system is neat. Watch whats happening in 1080p HD video with 8x digital zoom. Its built-in intelligent detection algorithms are calibrated to detect the unique heat signature of humans, so you're only alerted to the things that matter. What can I do? Also added a TP Link RE220 Wifi Extender near a window close to the camera since the camera is mounted on a solid concrete block wall and far from my home router. Designed for all weather extremes. Did you pair successfully and just have the connection dropped? A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. Also, my camera is mounted approx 9-10 feet high on left front of my two car garage with the mount that came with it. (25) $479.99. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. It can function from -4 degree to 114 degrees F. SimpliCam is a smart HD camera that comes with an affordable price and unique features. Just attach the screw-in mount and place your camera on top, letting its super-strong magnet hold the device securely in place. I am having the exact same problem. Sometimes it takes minutes to reconnect. The answer is no, Simplisafe does not work natively with SmartThings. Time to recharge? How am I supposed to verify whos at the door or what just happened outside of my house if I have to wait like 2 minutes for the replay to process? You can also use outdoor cameras to monitor entry/exit points into your home such as facing your front door and garage doors. Enjoy all the features above, and add in an array of home security tools to allow for home automation and a full-scale security system. FAQ. The IP65 ruggedized camera offers a 1080p resolution with HDR, 140-degree field of view, and color "night vision" at a distance up to 10 feet thanks to that LED spotlight. Brands. One more thing to try is to place maybe a piece of card or paper on the other side of the battery contacts - to hold the battery in tighter. When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. (Source). This is SimpliSafe's main camera that can also turn into a SimpliSafe outdoor camera with the addition of an outdoor outfit. With just 3 hours of direct sunlight per day, the Solar Panel keeps your Outdoor Camera powered 24/7. Tap the three-bar menu icon on the top left, and select "Cameras." If you don't have any cameras installed yet, you'll see an "Install Camera" button. The SimpliSafe wireless outdoor camera features a white cylindrical housing with an IP65 rating to protect the camera from water and dust. @Worthing your post is very comprehensive and one's experience is a strong motivator. This isnt just any outdoor camera. Thankfully, we came across a couple of workarounds that might help improve the overall performance. It can detect motion up to 30 feet away, and the latency-free two-way audio . Plus, you can even zoom in 8x to see important details like faces and registration plates from 15 feet away. AT&T Fiber has IPPassthrough to one of the asus router (2F) and another one is using wireless backhaul for mesh network (1F). Skip the Google search. This is the second time i have had an issue with this problem. Anyone know the difference between these two motion Press J to jump to the feed. Can you temporarily All entry sensors disabled for all alarm modes. A built-in spotlight + HDR let you see clearly 24/7. A battery just don't cut it in harsh climates. Only using the 2.4 GHz network on the extender, turned off the 5GHz. Mine connected without issues pressing the button on the camera. It uses our award-winning security system to make sure you get real protection. Great for mounting your camera under overhangs. Face the camera towards entry/exit points on your property such as your driveway, front walkway or back garden. (182) $399.99. For users who want Continue reading Are SimpliSafe Cameras Waterproof? Flawless streaming What good is security camera video if it's choppy, grainy and slow? When I am not working on anything, you will find me enjoying video games on some Discord server. I need to return it. My fascination with technology and computers goes back to the days of Windows XP. Its especially useful if your camera watches over high traffic areas, like a busy street. Plus, all these cameras are easy to install yourself. If someones lurking around your home, tell them its time to leave using the cameras two-way audio. 1.SimpliSafe Camera. You can try to troubleshoot your Wi-Fi connection by following these steps. SimpliSafe - Home Security System Plus with Indoor and Outdoor Cameras - 12 Piece System - White. It's worth noting that I have all of my SimpliSafe Wi-Fi devices connecting to the guest network on my Google WiFi which prioritizes the 2.4 GHz so that may also be a factor. SimpliSafe - Outdoor Camera Home Security System - White. The Simplisafe tech(s) sent me new cameras and that made no difference. Watch the video. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. How far away can the Outdoor Camera detect motion? And as far as motion sensing, set to people only, no spotlight and it does what it was designed for.picks up people walking on the sidewalk, on my driveway (kids and their moms) or on my lawn (UPS or mail person taking a short cut to my front porch to be picked up by my doorbell pro. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. I checked to ensure I have the latest firmware and have that set to automatic update, it's V1.0.1.52_1.0.36 for the router. Your SimpliSafe Camera will not be able to connect to this. While a community admin said SimpliSafe developers are working hard to optimize the overall performance, but they seem to have made no progress when it comes to the issue where the Outdoor camera is slow to wake up. 1080p HD video. It uses neural network processing to distinguish people from vehicles, animals, and other distractions. If there was a software issue with the camera, it would be in there. My orbi WiFi 6 kept blocking the new camera and kept thinking it was malicious so if your router got some type of armor might be worth checking that. It picks up movement of people at the sidewalk which is about 25 feet out, but please note the property goes out further but my trees on the front lawn block anything out (at least while the leaves are still on) about 2/3 of the way in front of my property. @Johnny M as far as the AC power adapter, yes, it is "built like a brick..house". So I charged and replaced battery again but camera still saying need to recharge battery. The camera is giving me a flashing blue light. I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). Keep your camera fully charged at all times with a 25ft IP65 water-resistant cable. (Possibly because mine is mounted higher and in the corner of the house? In my experience, the sensitivity for both outside cameras has been good. Last year, CNET said SimpliSafe is one of the best home security solutions backed by a wide range of accessories such as motion sensors, smoke detectors, sirens, and more. Runs on a removable battery that recharges in~5 hours. You can do so by pressing the sync button in the back for 16 seconds. Up to 30 feet - depending on mounting height. Half the time they dont wake up and just give an error, the rest of the time they wake up too late to be able to see the person before theyre walking away. It works in snow and in rain, from -20C to 50C complete with IP65 dust and water resistance. It also helps keep the battery usage low at that resolution. From what I read, the angle may be a key factor here. 2 Wi-Fi antennas provide a strong connection to your router no matter where your camera is. The lag . Your internet is unstable. You might try the options below if none of the above ways worked to reset your SimpliSafe camera. It might help to do a reset by pressing the button in the back for 16 seconds. Very frustrating and more so now that I see I am not alone. After reading the troubleshooting article closely last night, I went out and actually measured the height of the camera and it is approximately 9 feet. The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. But we might need to replace your camera if it's not booting up at all. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. The Outdoor Camera is designed to work with our latest SimpliSafe system and requires a Base Station and Keypad (sold separately) to function. During the day, the quality of the video it captures. Lasts up to 3-6 months before it needs a recharge.*. are you seeing any indication that the camera is powered up? After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. I swapped in a freshly charged battery (just charged fully right before the swap) and the camera still says low battery and it says Offline. I've tried pressing and holding the button in the back for 16 or 20 seconds (repeated this many times), but the blue light just keeps blinking. Netgear said I need to talk to Simplisafe. The first solution requires users to see if the keypad is connected and reconnect to their Wi-Fi network even if they are connected. But the Outdoor Camera does have its own firmware, which updates automatically. Incomplete recordings are usually due to poor Wi-Fi connectivity. The SimpliSafe outdoor camera was designed with reliability in mind. How can I turn off the microphone on the camera? Tap it to get started. The two-way audio and notifications took awhile to start working after install, but working fine now. The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in. Videos Introducing SimpliSafe's Wireless Outdoor Security Camera Watch on Introducing SimpliSafe's Wireless Outdoor Security Camera How To Install Simplisafe Camera Watch on How To Install Simplisafe Camera - YouTube Simplisafe Camera Review 2020 | Simplicam Watch on You will need to separate out the bands. I've had the Outdoor Camera for a few weeks now and I want to provide my feedback on it. Based on above complaints it looks like this is an ongoing problem. Your Wi-Fi router is faulty or has lost power. The latest camera addition to the SimpliSafe line, the wireless outdoor cam has a magnetic mount, doesn't . That will fully refresh the device, and it might clear out firmware issues, if there are any.

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