Submit a complaint and get your issue resolved. They owe me over $500. Its only after buying them that I realised I was buying from a 3rd party. I was rejected entry because the tickets were not genuine. BUYER BEWARE! 21 Viagogo Customer Service Representative interview questions and 14 interview reviews. The customer has purchased e-tickets for a concert being held on **/05/ (order ID [redacted] )As indicated in their confirmation email, tickets will be available for . They knew tickets werent arriving on time. Contact Viagogo directly - raise a complaint & request a full refund. We travelled from another country for this event and our kids are sooooo disappointed. Should have checked them out first before purchasing! Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Do not do business with them. You see the button on the bottom not seeing how the price is changing, and once you press confirmed the money is gone, and no one is responsible. Each time, they say it must go to a supervisor level but they can never transfer, they say they will call back. The latest review request for my ticket refund as the concert had been cancelled was posted on Nov 2, 2022. I have emailed at [protected]@viagogo.com and called many times at [protected] ext 4646. You can also include your phone number in this email if you'd like them to call you. $6.19 - Handling Fee The new event rescheduled for 17/07/2022 ViaGoGo in based/located in London. We paid for decent tickets for Elton John (+$500). I never got my tickets. The company reached a resolution with the CMA in November 2018. Adjunto los screenshots hecho para que vean las pruebas. By now, I hate that word. Fortunately for my wife, one ticket opened up at the box office and she was able to get in to the show. Do NOT count on this site to uphold your ticket purchase. This article was co-authored by wikiHow staff writer, Hannah Madden. Looking at other reviews theyve stolen many hundreds of pounds recently, Ive only looked at the reviews from within the last week. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. Some people call them second-hand, but they are still admissible and are considered legit. They need to shit down. No matter what your question is, you can contact Viagogo through their website, on social media, or through email and get your questions answered quickly. Almost a horrible experience. As the tickets sold were valid for the event, we cannot refund your order. I will not ever purchase from viagogo again. There is a lot of information that is not reveal to you. All tip submissions are carefully reviewed before being published. > voted best in-house customer service I will tell to everybody to stay away from this robery activity. In August 2018, the UKs Competition and Markets Authority took Viagogo to the High Court for breaking the law; Baker did not issue any comment or statement. Do not buy anything from them. Each time I called, a different representative would tell me the exact same thing; we have to contact the seller to find out why he hasnt transferred the tickets. Can I pick up my tickets instead of having them shipped? Email is a powerful, low-cost communication channel of customer support for most companies to provide a better customer experience. The amount for the tickets I bought through Viagogo was charged twice. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. I received them and after much persistence they told me that the seller had issued the wrong tickets and they sent me 4 new ones. Their practices are helping them remain extremely profitable! I would like to have a refund, since I wasn't able to go to the event. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The absence of clear upfront disclaimer related to the fact that you cant/wont email tickets, wont allow pick up at the theatre, and that 3-5 days really means 3-5 days 3 months from now (! I called and was placed on hold for over an hourcustomer service rep hung up on me and sent replies as if the problem was resolved. They were supposed to send replacement tickets as promised by 7 phone calls and around 25 emails. Viagogo will not refund my money, and its impossible to get someone to help. Obviously we and probably about three thousand others wont be able to attend due to such short notice. . If you call their CS number (877.263.2410), expect to be on hold indefinitely. I was buying the tickets with the price of 102 eur, after which I confirmed I will pay an additional 3 eur per ticket for electronic delivery. I tried to get a refund but was told there were NO OPTIONS for refunding almost $1,000. They also never offered me the voucher. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. We drove from Florida to Atlanta. This company should be shut down. in Environmental Studies. The event is in Paris and I live far away from Paris so I bought train tickets. A positive is Viagogo does offer good seats, which might not be available anymore via the box office venue. I received my tickets 24 hours prior to the event after purchasing them 4 months prior. Is this your business? They take the money and then you can wait months for them to get tickets at horribly inflated prices they but from someone who wants to sell their tickets. You will not get tickets. The most unreliable vendor. Please select from the dropdowns below for other contact pathways. Probably a made up name! Now, Viagogo won't pay me for the sale. I send them screenshots of the process, and they just not replying to me. Customer Service Representative with French and English Fluency. I actually dont physically have the tickets so dont even know if they were ever real. Was sold tickets in fifth row at almost 300 I recied 45 tickets with no seat assignment and was told they dont refund I would have to sell them on. Theyre playing with young peoples dreams here! ), with a ship date that is a moving target, is inexcusable and intentionally misleading. Extremely disappointed and lesson learned! The tickets listed on Viagogo are never in possession of the team at Viagogo. Reply. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. i have contacted you several times via email and phone call but never received any reasonable answer. I even sent them a link to show them where this information was, and they just kept repeating like a broken record that according to them, they had not received news that the show had been cancelled. Eric Baker (CEO) you should be ashamed! the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via other we3bsite received their refund. Payment date Wed Aug 24 2022 Service 174. 0 0 Share More C CSteffen of Allan, CA Tried to get a refund. Regional Settings Country: United States Language: English (US) Unfortunately, the event was cancelled due to COVID. Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. 3 Call their support line at 00 61 283 180 255. Be the first to hear about special offers. Refused to refund a ringside seat for a CANCELED fight, worth $1,000, over a technicality. Most negative Viagogo reviews talked about: > 31.69% average tax/booking fee (hidden until checkout), > ticket delivery was delayed (although it arrived just right before the event in some cases). I was trying to buy Lewis Capaldi tickets after ticket master sold out in about 2 minutes, I looked online and found tickets that were advertised at 115 each (3 x times the original price I found out later) when I went through to the payment I was charged 286 for two tickets. I contacted the support team many times, their response would always be that they were trying to solve the problem and I would get my tickets. Make sure the email isnt sent to your spam folder. never ever buy from these thieves. Dubious 1) appear at the top of a search list for a festival, look like official resleer, they arer, not they are not even authorised, they are at the top becuase they pay google to be there. This is the first time I have used the viagogo mobile app. Appreciate your help The reviews regarding Viagogo ticket prices are mixed, but there are a bit of complaints of tickets being over face value, which is to be expected with a resale site (supply and demand). Choose either 'My Purchases' or 'My Sales'. Plus, you'll need to give detailed info about your situation. Viagogo did not resolve and did not help. Please note new email Address: [protected]@ntlworld.com I continued to ask about refunds and kept getting the same runaround. Basically a scam, praying on people who are desperate to go to some events. It is now the start of the third week and my money has NOT been refunded. Viagogo Platform for Scammers. There was no offer of a refund, despite my earlier claims. You will be ripped off if you buy tickets from them. How can this happen??? Customer Service Representative with German and English Fluency. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. It can be difficult to get through to Viagogo phone support or to understand when speaking to an agent at times. Most people get scammed and dont even receive their tickets. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 170th among Tickets sites. Luckily, based on the previous 72 hours of communication Id had with them, I was concerned I would never see the tickets I bought from Viagogo so I purchased from Ticketmaster. Fraudulent, to say the very least Total BS scam dont use this site. They are unethical and dont deserve to be in business, use these jobs Kers at your own risk but be prepared for disappointment if you do. 1. I think they are sneaky and I am doubly annoyed as I am quite astute at internet and I was tricked. As of October 2020, the company had 26 legal and government actions filed against them by multiple countries. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. Dont buy from Viagogo. Totally unacceptable! I purchase tickets to the CMA country fest 2020, that event has been canceled they will not issue a refund they are saying it is rescheduled for 20 21 which is an entirely separate event and CMA is stating they will either give a refund or honor the tickets for 2021 viagogo will not issue a refund because they say the event has been rescheduled and not canceled which is totally incorrect their customer service is terrible they are dishonest because on their website it says if an event has been canceled they will issue a full refund I have gone through several emails and talk to three different people with viagogo, I would never purchase tickets through viagogo again, if you have any issues theyre not going to take care of them. Saturday, 19 November 2022 19:00. After calling them they could not provide us with new tickets. I buy two tickets but is just tells me lounge and somethig like only six tickets left. Returns 140. Meanwhile , no solution provided by viagogo to print the tickets. Whenever you ask the call centre a question they dont want to answer they just go silent for long periods of time. Tickets were available to sit in the same section as my tickets but they would not release my tickets nor respond to requests to resolve. viagogo - Buy & Sell Concert, Sport & Theater Tickets Company Details viagogo Entertainment Inc Address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Registered in: Delaware Internet: www.viagogo.com For Customer Service enquiries, please Contact Us. Do not give them your money. I would like to have my 2 tickets for the event in Paris for the 17/072022. I've emailed them several times and left messages on my account but they stopped replying. > the official ticket provider for ESPN,
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