Submit a complaint and get your issue resolved. They owe me over $500. Its only after buying them that I realised I was buying from a 3rd party. I was rejected entry because the tickets were not genuine. BUYER BEWARE! 21 Viagogo Customer Service Representative interview questions and 14 interview reviews. The customer has purchased e-tickets for a concert being held on **/05/ (order ID [redacted] )As indicated in their confirmation email, tickets will be available for . They knew tickets werent arriving on time. Contact Viagogo directly - raise a complaint & request a full refund. We travelled from another country for this event and our kids are sooooo disappointed. Should have checked them out first before purchasing! Being a citizen of the United States, there was no reasonable way to contest this legally and therefore I incurred a loss of more than $1500. Do not do business with them. You see the button on the bottom not seeing how the price is changing, and once you press confirmed the money is gone, and no one is responsible. Each time, they say it must go to a supervisor level but they can never transfer, they say they will call back. The latest review request for my ticket refund as the concert had been cancelled was posted on Nov 2, 2022. I have emailed at [protected]@viagogo.com and called many times at [protected] ext 4646. You can also include your phone number in this email if you'd like them to call you. $6.19 - Handling Fee The new event rescheduled for 17/07/2022 ViaGoGo in based/located in London. We paid for decent tickets for Elton John (+$500). I never got my tickets. The company reached a resolution with the CMA in November 2018. Adjunto los screenshots hecho para que vean las pruebas. By now, I hate that word. Fortunately for my wife, one ticket opened up at the box office and she was able to get in to the show. Do NOT count on this site to uphold your ticket purchase. This article was co-authored by wikiHow staff writer, Hannah Madden. Looking at other reviews theyve stolen many hundreds of pounds recently, Ive only looked at the reviews from within the last week. On 09/26/19, I received an email from the company advising me that the tickets were available and I should send them to the buyer. Some people call them second-hand, but they are still admissible and are considered legit. They need to shit down. No matter what your question is, you can contact Viagogo through their website, on social media, or through email and get your questions answered quickly. Almost a horrible experience. As the tickets sold were valid for the event, we cannot refund your order. I will not ever purchase from viagogo again. There is a lot of information that is not reveal to you. All tip submissions are carefully reviewed before being published. > voted best in-house customer service I will tell to everybody to stay away from this robery activity. In August 2018, the UKs Competition and Markets Authority took Viagogo to the High Court for breaking the law; Baker did not issue any comment or statement. Do not buy anything from them. Each time I called, a different representative would tell me the exact same thing; we have to contact the seller to find out why he hasnt transferred the tickets. Can I pick up my tickets instead of having them shipped? Email is a powerful, low-cost communication channel of customer support for most companies to provide a better customer experience. The amount for the tickets I bought through Viagogo was charged twice. There are legal exceptions to this rule like the event happens during the 14 day period, but Viagogo apply this to any period, even when the date of the even is several months into the future and they havent even bought the ticklets to resell to you from the official reseller 2) In the case of Shambala, tickets carry names, you need id, T&Cs say that any tickets bought from anyone other than the official reseller are void and will be turned away, despite being told this, Viagogo continue to sell and offer to esell these tickets, so you are left paying twice the price for something that on the day is likely to be worthless. I received them and after much persistence they told me that the seller had issued the wrong tickets and they sent me 4 new ones. Their practices are helping them remain extremely profitable! I would like to have a refund, since I wasn't able to go to the event. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The absence of clear upfront disclaimer related to the fact that you cant/wont email tickets, wont allow pick up at the theatre, and that 3-5 days really means 3-5 days 3 months from now (! I called and was placed on hold for over an hourcustomer service rep hung up on me and sent replies as if the problem was resolved. They were supposed to send replacement tickets as promised by 7 phone calls and around 25 emails. Viagogo will not refund my money, and its impossible to get someone to help. Obviously we and probably about three thousand others wont be able to attend due to such short notice. . If you call their CS number (877.263.2410), expect to be on hold indefinitely. I was buying the tickets with the price of 102 eur, after which I confirmed I will pay an additional 3 eur per ticket for electronic delivery. I tried to get a refund but was told there were NO OPTIONS for refunding almost $1,000. They also never offered me the voucher. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. We drove from Florida to Atlanta. This company should be shut down. in Environmental Studies. The event is in Paris and I live far away from Paris so I bought train tickets. A positive is Viagogo does offer good seats, which might not be available anymore via the box office venue. I received my tickets 24 hours prior to the event after purchasing them 4 months prior. Is this your business? They take the money and then you can wait months for them to get tickets at horribly inflated prices they but from someone who wants to sell their tickets. You will not get tickets. The most unreliable vendor. Please select from the dropdowns below for other contact pathways. Probably a made up name! Now, Viagogo won't pay me for the sale. I send them screenshots of the process, and they just not replying to me. Customer Service Representative with French and English Fluency. I actually dont physically have the tickets so dont even know if they were ever real. Was sold tickets in fifth row at almost 300 I recied 45 tickets with no seat assignment and was told they dont refund I would have to sell them on. Theyre playing with young peoples dreams here! ), with a ship date that is a moving target, is inexcusable and intentionally misleading. Extremely disappointed and lesson learned! The tickets listed on Viagogo are never in possession of the team at Viagogo. Reply. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. i have contacted you several times via email and phone call but never received any reasonable answer. I even sent them a link to show them where this information was, and they just kept repeating like a broken record that according to them, they had not received news that the show had been cancelled. Eric Baker (CEO) you should be ashamed! the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via other we3bsite received their refund. Payment date Wed Aug 24 2022 Service 174. 0 0 Share More C CSteffen of Allan, CA Tried to get a refund. Regional Settings Country: United States Language: English (US) Unfortunately, the event was cancelled due to COVID. Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. Hoovers up tickets that would be sold to the public then sells them back tom us for hugely inflated prices. 3 Call their support line at 00 61 283 180 255. Be the first to hear about special offers. Refused to refund a ringside seat for a CANCELED fight, worth $1,000, over a technicality. Most negative Viagogo reviews talked about: > 31.69% average tax/booking fee (hidden until checkout), > ticket delivery was delayed (although it arrived just right before the event in some cases). I was trying to buy Lewis Capaldi tickets after ticket master sold out in about 2 minutes, I looked online and found tickets that were advertised at 115 each (3 x times the original price I found out later) when I went through to the payment I was charged 286 for two tickets. I contacted the support team many times, their response would always be that they were trying to solve the problem and I would get my tickets. Make sure the email isnt sent to your spam folder. never ever buy from these thieves. Dubious 1) appear at the top of a search list for a festival, look like official resleer, they arer, not they are not even authorised, they are at the top becuase they pay google to be there. This is the first time I have used the viagogo mobile app. Appreciate your help The reviews regarding Viagogo ticket prices are mixed, but there are a bit of complaints of tickets being over face value, which is to be expected with a resale site (supply and demand). Choose either 'My Purchases' or 'My Sales'. Plus, you'll need to give detailed info about your situation. Viagogo did not resolve and did not help. Please note new email Address: [protected]@ntlworld.com I continued to ask about refunds and kept getting the same runaround. Basically a scam, praying on people who are desperate to go to some events. It is now the start of the third week and my money has NOT been refunded. Viagogo Platform for Scammers. There was no offer of a refund, despite my earlier claims. You will be ripped off if you buy tickets from them. How can this happen??? Customer Service Representative with German and English Fluency. In good faith, I have purchased 2 tickets for a NFL game in London, spent over GBP600 per ticket, several months PRIOR to the match. It can be difficult to get through to Viagogo phone support or to understand when speaking to an agent at times. Most people get scammed and dont even receive their tickets. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 170th among Tickets sites. Luckily, based on the previous 72 hours of communication Id had with them, I was concerned I would never see the tickets I bought from Viagogo so I purchased from Ticketmaster. Fraudulent, to say the very least Total BS scam dont use this site. They are unethical and dont deserve to be in business, use these jobs Kers at your own risk but be prepared for disappointment if you do. 1. I think they are sneaky and I am doubly annoyed as I am quite astute at internet and I was tricked. As of October 2020, the company had 26 legal and government actions filed against them by multiple countries. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Reviews from viagogo employees about viagogo culture, salaries, benefits, work-life balance, management, job security, and more. Dont buy from Viagogo. Totally unacceptable! I purchase tickets to the CMA country fest 2020, that event has been canceled they will not issue a refund they are saying it is rescheduled for 20 21 which is an entirely separate event and CMA is stating they will either give a refund or honor the tickets for 2021 viagogo will not issue a refund because they say the event has been rescheduled and not canceled which is totally incorrect their customer service is terrible they are dishonest because on their website it says if an event has been canceled they will issue a full refund I have gone through several emails and talk to three different people with viagogo, I would never purchase tickets through viagogo again, if you have any issues theyre not going to take care of them. Saturday, 19 November 2022 19:00. After calling them they could not provide us with new tickets. I buy two tickets but is just tells me lounge and somethig like only six tickets left. Returns 140. Meanwhile , no solution provided by viagogo to print the tickets. Whenever you ask the call centre a question they dont want to answer they just go silent for long periods of time. Tickets were available to sit in the same section as my tickets but they would not release my tickets nor respond to requests to resolve. viagogo - Buy & Sell Concert, Sport & Theater Tickets Company Details viagogo Entertainment Inc Address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Registered in: Delaware Internet: www.viagogo.com For Customer Service enquiries, please Contact Us. Do not give them your money. I would like to have my 2 tickets for the event in Paris for the 17/072022. I've emailed them several times and left messages on my account but they stopped replying. > the official ticket provider for ESPN,

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  • , According to many recent Viagogo reviews, it doesnt seem to be the most reliable ticket site. How do I unsubscribe from your newsletter? The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. I bought the tickets in a hurry when my daughter sent me the kink where it said only 1% tickets available. Product shipment, payment, communication, billing, and any kind of service-related complaint about Viagogo can be filed via the specific Viagogo complaint section. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. I want the payout of 400 Euros as agreed. Fees that are charged, currency that you are paying the tickets, no refunds exorbitant prices, available, just offer resell the tickets ans suppoed top pay 8 days after the event. If you are calling internationally, you will have to. Because it was a VIP ticket, I needed the buyer's name and contact information, which I received. This review was chosen algorithmically as the most valued customer feedback. whatever you do do not buy tickets through this company. I asked him what to do, he said sell them. I reached out to Viagogo to inquire about the concert status and was told on numerous times that the event had been postponed but not cancelled and as such, I was ineligible for a refund. Same email sent about reselling tics but no refund. Thanks to all authors for creating a page that has been read 6,869 times. PLEASE dont use them. Expensive & valuable lesson learned. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Charge but do not have any tickets. WHOEVER this JAKE is, I accepted the tickets from this JAKE, but my tickets were never transferred to my account where I could receive them, total rip-off!!! DO NOT USE THEM UNLESS YOU WANT A VERY BAD USER EXOERIENCE, Viagogo is a scam. This company needs to be shut down, If I could have given them a zero rating for being legit and having some semblance of real customer service, I would have. Well I guess I should have bought my Well I guess I should have bought my tickets from someone else they gave me the wrong tickets but at this point not much else to do I can not recommend them at all do not use them to buy your tickets. I bought tickets to see Santana at O2. dont know how this company has not been shut down still waiting for answers!!!! How do I change the email address on my account? Viagogo has resolved 3 complaints. They are not refunding me because the seller assures us they transferred the tickets to you. I have proven that did not happen. I called viagogo and explained i will lose all of the money i spent on flights and hotel, and i cant afford to pay for 2nd lot of flights and hotel, however they said we are a re-seller. Well immediately check your order and give you a tailored answer. I have been promised to get my money back 3 month ago If Im even successful, I will only get a portion of my money back due to fees, and about 16 months after I paid for them!!! Unfortunately, I fell into one of their traps mistakenly and now I am out of alot of money for tickets I NEVER RECEIVED!!! I was verbally informed that the company would see to it that my seller would get the tickets and that I should disregard further emails from the company. Check Facebook and other websites you will see ten of thousands tat had gotten scammed by them. It wasnt until I accepted the tickets and they were transferred to Ticketmaster that I found out they had sold me tickets quite a distance from the exact section that I had clicked on during the purchase. Reply. Minute Maid Park, Houston, Texas, USA. The same tickets are still available on the venue website. I was told not to worry as this was just a computer generated message sent to all customers. Brazil 21 39580181 (BR) or +55 21 39580181 (outside BR) Chile +56 2 29381127. Support team assured me that if seller didn't send the new tickets I was guaranteed by Viagogo and they would provide the tickets. Up until June 7, site said confirmed, will receive digital. Initial Viagogo complaints should be directed to their team directly. By using only the most reliable worldwide courier services to ship their tickets, they also ensure that their buyers will receive them in plenty of time for the event, no matter where they are in the world. page 2. They literally stole 240 euros from me. Utterly disgraceful . 25 of June 2022 I accidentally purchased 4 tickets from VIAGOGO not thinking it is ticketek and paid $799 promising the tickets meant to be row 6 .We are disabled people that dont have much money. Found them on viagogo. You will need to enter your order . Three days prior, and no sign of a ticket, I contacted Visa charge card to see if they were able to do anything. I was actually able to reach a representative, she said she would get back to me with the required info. By then I had made other plans. And only 48 hours after complaining by phone and mail , I was fully refunded and also granted a 500 credit for compensation, Despite what this site says, they are NOT a legitimate company, do not use their services. Discovered that Viagogos online support seems to be better than their phone support, and its more tailored to your questions (see how-to below with picture). Why dont they just give a straight answer? Viagogo does claim to guarantee that the tickets they sell are 100% authentic and available or the company will provide replacements of equal or higher value. Americas. We would like to show you a description here but the site won't allow us. We bought tickets and then the pandemic hit and we are now out over $700 and they are t even trying to help us out its been 11 months since we bought the tickets and 8 months since the concert was supposed to take place! We should do a class action ALL TOGHETER and to close this shameless activity for ever. This complaint was posted by a verified customer. By logging in, we will have all the details about your order at hand and our advisors will be able to reply to you faster. I could have bought the tickets on the day of the concert for half as much as I had originally paid for them. We appreciate your feedback as we are always looking for ways to improve our services. the tickets we eventually received were priced at $149 each and we were at the highest row as far away From the stage as it was possible to get. I got sent a link to repurchase the same tickets, so I repurchased them on 29th feb, received a confirmation email for them and then it got cancelled AGAIN! They assure me I would receive my tickets about 5 days prior to the concert. Just after Corona struck world wide, Viagogo advised by email of cancellelation of the event. Customer service contacts and company information. Not very happy. The money was taken but no email confirmation received, without which, we can't progress through the website or on the phone. I'm Travelling - where and when will I receive my tickets? I ordered Metallica tickets for my 10 yr old Birthday and 1st concert. Select the order you wish to contact us about and click on the 'Customer Support' link. Before purchasing tickets, the website stated the tickets I was purchasing were great view & seated together.which is what I wanted! The process is a nightmare even to get a rep to message you back. You may also contact us via email at customerservice@orders.viagogo.com although we strongly recommend that you log in and contact us through My Account. 1. I doubt anything good will come of this.Otherwise - Buyer BEWARE! I sold a VIP ticket to the Coldplay concert in Berlin on July 12, 2022 through the Viagogo site. Buy direct from the venue or the ticket site the ACTUAL VENUE ACCEPTS. In 2018, she graduated from Portland State University with a B.S. Intent was to purchase Harlem globetrotters tickets as a gift for my nephew-I got redirected to the viagogo site without being aware. Avoid like the plague and buy from literally any other websites but this one. Ordered a ticket to a hockey event in March 2020. We need to take legal action, they cant be still running, theyve scammed everybody. Never ever trust them it is a SCAM. Date of experience: 26 October 2022. And even when a few weeks ago we went to wembley stadium to see Coldplay with the tickets we bought on Viagogo, and were shocked when denied entry and told that these were already used (luckily managed to by 4 others from scalpers). The latest complaint order no.12861295 was resolved on Aug 02, 2017. Just avoid the hassle and confusionpurchases tickets else where.

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